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Manager, Strategic Communications


Job Purpose


As part of a dynamic Corporate Communications team, you will working be to protect reputation, with an organised and meticulous approach. You will provide strategic rigour to the development of communications strategies and plans to deliver messages that manage and enhance SMRT’s reputation as the leading transport operator in Singapore. Working with a team, you will also draw actionable insights by corroborating multiple data sources, as well as formulate communications plans addressing SMRT Group’s focus. You will also support and implement initiatives to elevate the SMRT brand. 



  • Work closely with the Head, Strategic Communications to develop communications strategies and key narratives to enhance reputation, taking into account broader trends such as ESG and developments in public transport landscape 
  • Working closely with other Corporate Comms functions to ensure timely integration of communications information within the Company
  • Assist in the planning and implementation of initiatives to solicit multi-stakeholder feedback and perform in-depth analysis so as to identify insights, trends and performance gaps. 
  • Propose action plans, e.g. appropriate improvement initiatives in response to insights and trends.
  • Prepare presentations geared at diverse stakeholders
  • Be part of a wider team handling crisis communications and issues management, as they arise
  • As the planning division of Corporate Communications, perform Secretariat duties as required to coordinate company’s response to key issues 

Qualifications & Work Experience


  • Degree in communications or other related fields
  • At least 6 years’ experience in communications, corporate planning or other related fields



Technical skills include:

  • Proficient in Microsoft office. Knowledge of advanced visualisation / presentation programmes e.g. Power BI would be an advantage
  • Competency in statistics, research techniques and feedback analysis is a plus


Generic skills include:

  • Has a strong understanding of the media landscape in Singapore
  • Ability to organise and conduct research work and meet timelines 
  • Strong communicator with the ability to tailor communication style for different target audience
  • Strong writing skills and meticulousness 
  • Good analytical skills, resourceful, proactive and able to work independently, as well as in a team

We regret that only shortlisted candidates will be notified.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence


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