Manager, Training & Compliance
Job Purpose
Reporting to the Senior Manager, Partner Management, he/she will be required to handle all drivers matters relating to Training and Compliance. You will manage and lead a team of executives / supervisors to ensure that operations and key performance indicators of the department are met. He/she is expected to develop efficient workflow and review work processes gaps for continuous improvement.
Responsibilities
Training
• Recommend taxi partners for awards and commendations
• Handle project assignments as specified by the management
• Prepare monthly reports for management’s information
• Develop and review relevant training courses and lesson plans for staff, drivers, and external customers
• Constant review of course content for relevancy
• Conduct pilot run of training programmes and ensure trainers are competent to deliver the content
• Develop and implement TDVL / PDVL training programmes for staff, taxi drivers, PHV drivers and Bus Captains including e-Learning where appropriate
• Liaise with external parties (NTA, e2i, LearningHub etc) on any arrangement for the implantation of courses
Compliance
• Ensure LTA QoS indicators on complaint rate are met
• Manage Automated External Defibrillator (AED) project
• Verification of valid TDVL of our taxi partners
• Engage / counsel taxi partners with errant records (e.g. accident / complaint)
• Ensure that the team carry out a thorough investigation of taxi partners that received complaint from members of the public. Make recommendation(s) to administer appropriate disciplinary actions against those who are non-complaint and/or guilty of the complained offences
• Recommend and administer appropriate service recovery within stipulated timeframe
• Conduct field compliance checks and enforcement
• Conduct, monitor and analyse the various trend for benchmarking purpose and make recommendation for improvement.
• Respond to request and enquiries raised by the various government agencies (CAG, LTA, MHA, TP and SPF etc)
Qualifications & Work Experience
• Degree in any discipline and professional qualification in ACTA / ACLP
• TDVL preferred
• 3 – 5 years of relevant work experience preferably in training
Skills
Technical skills include:
• Good typing speed
• Able to toggle effectively over multiple communication channels
• IT savvy
• Competent in MS Word, Excel and Powerpoint
Generic skills include:
• Excellent multitasking skills
• Team player with good interpersonal and people management skills
• Good presentation and writing skills
• Ability to work independently in fast pace and dynamic environment
Leading Mobility Solutions & Services Provider
Strides Mobility is your leading mobility solutions and services provider. With close to 40 years of industry experience, operating and maintaining a wide and diverse fleet, we connect customers, drivers and vehicles to deliver technology-enabled solutions that are safe, reliable, inclusive and sustainable.