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Manager, Training & Compliance


Job Purpose

Reporting to the Senior Manager, Partner Management, he/she will be required to handle all drivers matters relating to Training and Compliance. You will manage and lead a team of executives / supervisors to ensure that operations and key performance indicators of the department are met. He/she is expected to develop efficient workflow and review work processes gaps for continuous improvement.



•    Recommend taxi partners for awards and commendations
•    Handle project assignments as specified by the management
•    Prepare monthly reports for management’s information
•    Develop and review relevant training courses and lesson plans for staff, drivers, and external customers 
•    Constant review of course content for relevancy
•    Conduct pilot run of training programmes and ensure trainers are competent to deliver the content
•    Develop and implement TDVL / PDVL training programmes for staff, taxi drivers, PHV drivers and Bus Captains including e-Learning where appropriate
•    Liaise with external parties (NTA, e2i, LearningHub etc) on any arrangement for the implantation of courses

•    Ensure LTA QoS indicators on complaint rate are met
•    Manage Automated External Defibrillator (AED) project 
•    Verification of valid TDVL of our taxi partners
•    Engage / counsel taxi partners with errant records (e.g. accident / complaint)
•    Ensure that the team carry out a thorough investigation of taxi partners that received complaint from members of the public. Make recommendation(s) to administer appropriate disciplinary actions against those who are non-complaint and/or guilty of the complained offences
•    Recommend and administer appropriate service recovery within stipulated timeframe
•    Conduct field compliance checks and enforcement
•    Conduct, monitor and analyse the various trend for benchmarking purpose and make recommendation for improvement.
•    Respond to request and enquiries raised by the various government agencies (CAG, LTA, MHA, TP and SPF etc)

Qualifications & Work Experience


•    Degree in any discipline and professional qualification in ACTA / ACLP 
•    TDVL preferred
•    3 – 5 years of relevant work experience preferably in training



Technical skills include:
•    Good typing speed
•    Able to toggle effectively over multiple communication channels
•    IT savvy
•    Competent in MS Word, Excel and Powerpoint

Generic skills include:
•    Excellent multitasking skills
•    Team player with good interpersonal and people management skills
•    Good presentation and writing skills
•    Ability to work independently in fast pace and dynamic environment 



Leading Mobility Solutions & Services Provider

Strides Mobility is your leading mobility solutions and services provider. With close to 40 years of industry experience, operating and maintaining a wide and diverse fleet, we connect customers, drivers and vehicles to deliver technology-enabled solutions that are safe, reliable, inclusive and sustainable.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence


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