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Senior/ Engineer, IT Infra Servers


Job Purpose

The ideal candidate should have a passion for technology with very good attitude. Experience with ability to multitask, assimilate data, make decisions and prioritize complex work while paying attention to the details will be critical to your success. The candidate will be directly responsible for the support of our cloud and on-premise IT services. Communication with end-users, vendors and co-workers in a clear and professional manner is an absolute must. Candidates must be willing to jump in and learn new tools and technologies in support of a very diverse set of customers. The candidate will use system analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications.



•    Management and operation of Microsoft and other public and private Cloud technologies
•    Involve in the installation, configuration, and upgrade of any related IT infrastructure during project implementation.
•    Ensure industry best practices are in place for server, network, storage, and cloud solutions.
•    Confirm project requirements by understanding user requirements, conferring with others in the project team.
•    Supporting the Project Manager by identifying and managing project risk.
•    Suggest and comply on project for technical specifications.
•    Assist in projects charter, task list and procurement related process.
•    Assist in planning, designing, and implementing stages during the project cycle.
•    Assist in process improvement and compliance strategies.
•    Involve in site survey for network related projects.
•    Ensure projects status are updated regularly.
•    Manage and track Change Request.
•    Perform User Acceptance Test, project documentation and document sign-off.
•    Preparing specification documents and user guides for the users when require.
•    Work closely with vendors and other team members to troubleshoot complex issues and document solutions.
•    Tasks related to risk management and security compliance including vulnerability scanning, Software, OS, Database and application patching and upgrades, measured against SLAs.
•    Complete data backup and restore tasks.
•    Manage assigned tickets to ensure SLA compliance and customer satisfaction.
•    Provide root-cause analysis, contribute to knowledge base, and provide recommendations for continuous improvements to workflow, process, and technology.
•    Any other tasks assigned by supervisor.

Qualifications & Work Experience

•    Bachelor of Science (BSc) Degree in Computer/Information Science.
•    2-5 years Systems Administration experience supporting enterprise datacentre / cloud solutions.
•    Experience and understanding with Cloud and Virtualization technologies
•    Experience deploying High Availability solutions on operating systems and database.
•    Related technology certification preferred:
•    Server+, Network+, or Security+ certification
•    Microsoft Azure Cloud
•    AWS Cloud Fundamentals
•    Experience supporting one or all of the following.
•    Enterprise Systems – Exchange, Dynamics, Active Directory, etc.
•    Understanding of operating systems including, but not limited to:
•    Windows Server 2003, 2008, 2012, 2012 R2, 2016, 2019
•    Red Hat Linux / CentOS Linux
•    Understanding of various services such as DNS, SMTP, SNMP, SSL and SSH.


•    Ability to provide and suggest IT solutions based on best practices. 
•    Good understanding of ITIL processes including Service Desk, Incident, Problem, Change and Configuration Management
•    Committed to complete the tasks assigned based on the timeline.
•    In depth understanding of IT infrastructure in terms of server, network, storage, and cloud solutions.
•    Possess strong interpersonal and communication skills. 
•    Ability to work independently under pressure to meet system performance service levels. Self-motivating and excellent customer handling skills.
•    Experience in creation of user guides and documentations.
•    Capable to prioritize and control activities and deliver results within resource constraints.
•    Ability to work effectively as part of a team.
•    Able to work beyond office hours during project implementation stage.
•    Expected to work on occasional rotational standby support duties within whole Infrastructure team.

We regret that only shortlisted candidates will be notified.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence


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