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Train Service Controller, Thomson-East Coast Line


Job Purpose


Reporting to the Chief Controller, Operations Control Centre (OCC), the Train Service Controller (TSC) will perform various duties in the OCC to ensure safe and efficient train operations.



  • Monitor and control train operational activities to ensure that safe, efficient, and reliable train services are provided at all times.
  • Regulate and monitor train services closely in accordance with train timetable.
  • Make logical decisions and cater necessary service adjustment to meet passenger needs.
  • Coordinate and mobilise relevant Operations and Maintenance staff to deal with failure or unexpected events in an expeditious and safe manner.
  • Monitor and oversee daily station opening and ensures that all station equipment are functional before the start of revenue service.
  • Assists Chief Controller in information dissemination to passengers that are affected by rail incidents at the stations.
  • Inform relevant maintenance staff on equipment faults so that recovery actions can be taken.
  • Manage and control all work possessions and track access according to prescribed rules and procedures.
  • Assist premise owners to facilitate access rights of TEL premises for authorised external personnel (e.g. contractors).

Qualifications & Work Experience


  • Diploma in Engineering or equivalent.
  • Able to perform shift work including working on weekends and public holidays.
  • Familiar with Operations Control Room environment will be an added advantage.



  • Able to operate computer-based control systems.
  • Able to work independently as well as in a team environment with individuals of diverse background.
  • Positive and open-minded.
  • Highly motivated and ability to work under pressure and handle stress.
  • Meticulous and alert.
  • Able to think strategically and analyse systematically to make sound and safe decisions.
  • Ability to handle emergency situation in a calm and swift manner.

We regret that only shortlisted candidates will be notified.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence


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