Station Manager, NSEWL

Job Purpose

The Station Manager plays a key role in ensuring safe, secure, reliable and efficient operation of the station. As a Station Manager, you will:

• Be responsible and fully in-charge of the detailed daily operation of all facilities and services in a station in accordance with Work Instruction and Procedures
• Be required to handle and assist in all incidents and emergencies;
• Be required to conduct regular inspection and monitoring of station premises to ensure that facilities, equipment and structure within the station premises are in good working condition;
• Be required to respond to station, train and track related incidents to ensure the safety and security of our passengers;
• Supervise Service Ambassadors, Transit Security Personal and Assistant Station Manager in their daily duties and provide excellent customer service to our passengers to make their journey with SMRT a delightful one.

Responsibilities

Safety and Security

• Ensure safety of passengers, employees, contractors and public in the stations;
• Ensure safety and security procedures are understood and adhered to;
• Oversee the Transit Security Officers in stations to safeguard and protect the people and property within stations;
• Undertake security checks in the stations.

Customer Service

• Ensure that the customer service standards are met;
• Handle and manage demands from passengers with special needs.

Reliability

• Open and close stations timely; 
• Promptly respond to station / train incidents and emergency.

Leadership and People Management

• Manage and motivate station staff under his/her charge with direction from SOM or higher management;
• Mentoring, guiding and coaching the novice and at-risk staff under their charge.

Automatic Fare Collections

Handling of Automatic Fare Collection including security, cash transactions, control of AFC keys and PSM/GTM log-on cards, and serialised tags/seals, access to the AFC/trolley store and AFC equipment, and retention period of AFC records.

Station Operations, Equipment and Facilities

Responsible for:

• Efficient performance of stations’ equipment;
• Cleanliness and tidiness of stations;
• Conservation of energy in stations;
• Work closely with the cleaning contractors to ensure the standards of cleanliness in stations are met;
• Report any equipment fault.

Others: 

• To meet the expected demands and targets set for station operations;
• Improve the level of operation and customer service continually.

Qualifications & Work Experience

• You should have a Diploma in an Engineering discipline with a genuine passion, energy and enthusiasm for a frontline customer service job;
• You will be required to work on 3 rotating shifts, including duties on weekends and public holidays. Successful candidates will undergo a structured training program to be equipped with the necessary knowledge and skills to perform the duty of a Station Manager.

Skills

• Customer service oriented, enjoy meeting people and handling technology systems and equipment
• Likes to work with people of all levels
• Committed and has passion for work
• Positive, open mind-set, meticulous and alert
• Ability to handle emergency situation in a calm and swift manner
• Ability to work independently and be a good team player
• Ability to lead and motivate people
• Ability to work under stress and pressure 
• Ability to good spoken and written communication skills 
• Effective interpersonal skills
• Proficient in English and preferably Mandarin or Malay
• Basic computer literacy