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Manager, Quality & Risk Management


Job Purpose


The candidate will be responsible for Quality and Risk Management (QRM) for Enterprise IT team. The role of the QRM manager is to:

1.    Manage and monitor the Annual System Review (ASR) exercise across SMRT group for all systems , including definition of system criticality definition, control measures including user access controls, to work with system custodians and system owners in the guidance of performing periodic assessment.
2.    Perform quality and risk management on Enterprise IT contracts with the view of post contract follow-up such as license renewal, consolidation of products and services to provide management oversight of cost, value for evaluation along with meeting compliance and regulatory requirements.
3.    Engage with Internal & External audit, help to clarify artefacts and controls. Summarise and share learnings across IT teams.
4.    Review and propose IT General controls and ensure the IT Policies, SOP and work instructions from each team are sufficiently documented. Carry out review of these documents and provide value add. Support teams that require help to perform process reviews with objective of improving controls.
5.    Manage and coordinate the ISO 6-in-1 Management Systems activities for Enterprise IT (ISO9K, ISO14K, ISO37K, ISO45K, ISO55K, ISO22301)

The candidate will also be responsible for project management of our digital solutions & applications including coordination and completion of projects on time within budget, quality and scope. 




(i)    Quality & Risk Management
•    Responsible for planning, coordinating, and collaborating with other cross-functional team members and providing required deliverables related to any user access review related activities.
•    Review and manage list of IT Systems Inventory so as to plan for re-evaluate strategies around tech-refresh, replace, renewal, upgrade or decommission etc.
•    Conduct the annual IT Risk scoping and risk assessment exercise to ensure appropriate IT general controls and applicable in-scope systems.
(ii)    IT Governance
•    Maintenance of Enterprise IT QRM policy and SOP documents o Manage policies, procedures and frameworks 
•    Conduct internal quality review/audit on projects and processes to ensure compliance to approved policies and procedures 
•    Audit facilitation, including validation, for internal and external audits 
•    Facilitate the annual Control Self-Assessment (CSA) 
•    Support projects/systems on quality and risk management matters 
•    Manage and coordinate the ISO 5-in-1 Management Systems 
(iii)    Project Management
•    Oversee all aspects of projects with set deadlines, assign responsibilities, and monitor and track the progress of projects.
•    Coordinate with other business units/vendors/partners to ensure all aspects of the user requirements are delivered.

Qualifications & Work Experience


•    Bachelor’s degree in computer science or a related field is required.
•    Minimum 10 years working experience in IT Industry in leading Technology Projects
•    Experience in procurement sourcing process
•    Experience in ISO standards



Technical skills include:
•    ISO9000, ISO14000, ISO45000, ISO22300, ISO55000 Management System
•    ITIL, COBIT framework and best practices
•    IT Project Management Life Cycle
•    IT System Development Life Cycle
•    IT Audit and Risk Management 

Generic skills include:
•    Demonstrate analytical and problem-solving skills
•    Self-starter with excellent organizational and time management skills
•    Ability to work independently and collaboratively, as well as multi-task
•    Strong organizational and planning skills
•    Strong interpersonal and influencing skills and an ability to work in a team environment
•    Good communication skills (written and verbal) with all levels of the organization
•    Ability to work with minimal supervision and deliver to tight deadlines
•    Thorough, diligent and detail-oriented documentation skills.



SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence


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