Assistant Station Manager, Bukit Panjang LRT

Job Purpose

The Assistant Station Manager supports the day-to-day operations of the LRT stations. 

He works in a fast-paced and customer-facing environment, and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to train, station and wayside operation requirements.

Responsibilities

Responsibilities:
•    Ensure a safe and secure travel experience for our commuters.
•    Ensure the delivery of excellent commuter-centric customer service experience focusing on care and comfort.
•    Ensure delays and incidents are responded promptly and handled appropriately.
•    Take personal responsibility, commitment and integrity to fulfil the Critical Work Functions and Key Tasks assigned herewith.

Support station operations and requirements
•    Provide excellent commuter-centric customer service at station
•    Conduct security patrol within station premises
•    Conduct checks to ensure station equipment are in good working condition
•    Respond to alarm status promptly e.g. fire alarm, ESP, etc.
•    Perform crowd control to facilitate the movement of commuters at station concourse and platforms
•    Carry out first-line recovery of trains, station and trackside equipment
•    Perform administrative duties

Support train operations and requirements
•    Provide excellent commuter-centric customer service in train
•    Man revenue service train, handle train defects and operate train when required
•    Perform sweep train operation to ensure system is safe before revenue service.
•    Conduct security sweep on board trains

Comply with Rules, Regulations and Procedures
•    Respond to rail incidents and/or accidents in accordance with assigned roles and responsibilities
•    Communicate operational and service information to relevant staff and commuters during rail incidents and/or accidents
•    Assist in the investigation of rail incidents and/or accidents
•    Operate trains as instructed by Operations Control Centre

Support continuous improvement activities to enhance service reliability
•    Propose workflow improvements to enhance operational efficiency of station and trains operations

Qualifications & Work Experience

•    NITEC in an Engineering discipline
•    Able to work on three rotating shift including weekends and public holidays
•    Candidate with no experience are welcomed to apply
 

Skills

Technical skills include:
•    Basic computer literacy

Generic skills include:
•    Customer-service oriented
•    Likes to work with people of all levels
•    Committed and has passion for work
•    Positive and open mind-set
•    Meticulous and alert
•    Ability to take initiative to make changes for better organization efficiency and effectiveness
•    Ability to work independently and be a good team player
•    Ability to work under stress and pressure
•    Ability to communicate effectively and clearly
•    Effective interpersonal skills
•    Proficient in English and preferably in one other official language