Community Associate (Workstation) (On-Site)

Job Purpose

The candidate will report to the Manager of Centre Operations.

The shortlisted candidate will be a main point of contact for all our members, with the goal of delivering a strong community spirit, through operational excellence, while ensuring the office maintains high occupancy.

Candidate must ensure that he/she complies with all SMRT group policies, processes, procedures, guidelines, manuals, and code of conduct.

Responsibilities

Centre Operations & Customer Service

• Ensure the office is maintained in a clean and defect free condition at all times, by conducting daily walkthroughs of the office to identify areas for improvement and maintenance
• Work together with the Centre Manager in rolling out best practices and process improvement to benefit service efficiency and members’ experience
• Maintain the highest level of customer satisfaction to all existing and potential customers.
• Ensure a warm welcome and fond farewell for all members and visitors to the office
• Manage all walk-in(s) and any queries coming in through the office
• Encourage participation and use of the Staytion platform
• Manage members and office mail and packages.

Create a Conducive Community

• Conduct office tours and upsell space to prospective members according to their needs
• Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards
• Refer prospective or existing members to the Sales team based on their specific needs 

Qualifications & Work Experience

• Able to work under pressure in a fast-paced environment
• Have prior experience in a sales or business development related role (preferably in co-working)
• Gets excited about working with numerous people across cultures day to day
• Excellent communication and presentation skills, verbal and written
• Demonstrate integrity, responsibility, and good work ethics
• Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint
• Strong capability to prioritise, multi-task, delegate and work effectively with minimal supervision.
• Ability to consistently meet deadlines
• Self-directed with a high level of initiative and a ‘can do’ attitude