Community Associate

Job Purpose

You will report directly to the Manager, Centre Sales & Operations and will be managing Centres as per company standards and expectations. The shortlisted candidate will be a main point of contact for all our members, with the goal of delivering a strong community spirit, through operational excellence, while ensuring the office maintains high occupancy. The shortlisted candidate must enjoy being part of a fast-moving and dynamic team.

Your primary work location will be at Marsiling centre, with the posibility of centre rotation between Paya Lebar, Dhoby Ghaut and Marsiling.

Responsibilities

Be the Supportive Office Expert

• Ensure the office is maintained in a clean and defect free condition at all times, by conducting daily walkthroughs of the office to identify areas for improvement and maintenance
• Support the preparation of members’ move-in and move-out schedules to minimize issues, and ensure a warm welcome and fond farewell
• Work together with the Centre Manager in making strategic decisions regarding the operational and sales performance of the office
• Work together with the Centre Manager to develop best practices and process improvement to benefit service efficiency and members’ experience
• Develop strong rapport with members, and proactively gather company details and members’ preferences to enhance service delivery and sales experience
• Ensure a warm welcome and fond farewell for all members and visitors to the office

Ensure Operational Efficiency

• Manage the concierge, and all calls and emails coming in through the office
  Work with our selected IT, F&B and cleaning vendors to ensure our inventory, events and office needs are catered to in a timely manner
• Work on community initiatives and programs to develop connections and network among members, including member introductions, event support, email and print communications
  Encourage participation and use of our members’ platform and network portal
• Manage members and office mail and packages.

Play a part in creating the Community

• Conduct office tours and upsell space to prospective members according to their needs
• Research and identify the needs of prospective and existing members, and develop personalized sales pitches and solutions to meet their needs
• Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards
• Refer prospective or existing members to other offices based on their specific needs
• Support Centre Manager to develop and implement lead generation and sales conversion strategies to maintain 100% occupancy

Qualifications & Work Experience

• Able to work under pressure in a fast-paced environment
• Have prior experience in a sales or business development related role (preferably in co-working)
• Gets excited about working with numerous people across cultures day to day
• Excellent communication and presentation skills, verbal and written
• Demonstrate integrity, responsibility, and good work ethics
• Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint
• Strong capability to prioritise, multi-task, delegate and work effectively with minimal supervision.
• Ability to consistently meet deadlines
• Self-directed with a high level of initiative and a ‘can do’ attitude