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Duty Officer, Sentosa Express

Job Purpose


Overall responsible for service delivery under his/her shift and acting as Point of Contact for Sentosa Development Corporation (SDC).



  • Act as Point of Contact for SDC for operation-related matters and incident handling.
  • Perform site supervision for the entire operations team to ensure that all operations.
  • Take responsibility for the management of Operation Command Centre (OCC), Train, and Station Operations. 
  • Take responsibility for train service delivery and train service performance indices. 
  • Provide leadership and motivating staff. 
  • Provide guidance to staff for incident control and recovery. 
  • Implement strategies to improve service level and control cost. 
  • Prepare contingency plan for business continuity. 
  • Conduct investigations into service disruptions or incidents and submit incident reports.
  • Conduct incident reviews and draft lessons learned as part of knowledge sharing for staff. 
  • Conducting exercises and drills to maintain a high standard of competence; ensure staff are competent and qualified for their respective roles. 
  • Submit reports on system performance.
  • Require to perform 3 rotating shifts including weekends and Public Holidays. Working location at Sentosa.

Qualifications & Work Experience


  • Recognized Diploma in Engineering or equivalent with at least three (3) years of relevant work experience in a supervisory role.
  • Prior experience in transportation industry / OCC operations will have an added advantage.



  • Strong written and oral communication skills.
  • Proficiency in Microsoft Office Excel, PowerPoint and Word.
  • An analytical mind and strong problem-solving ability.


Advanced Innovative Technologies and Digital Solutions & Services Partner

Strides Engineering has deep, proven experience in exploiting advanced innovative technologies, and digital solutions & services to drive safety, reliability, and comfort.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence


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