Engineering Maintenance Manager, Property Management Office

Job Purpose

You will be responsible for the overall property management of SMRT/BUS/etc. shops, miscellaneous and others as directed by Manager or Branch Manager. Supported by a team of Engineers/Technicians, you are required to plan, formulate, manage and oversee as follows:

Responsibilities

Tenant Management
• Lead the team in attending to tenants’ maintenance and technical requests promptly and professionally.
• Handle and resolve tenant disputes, escalating to senior management when necessary.
• Recommend corrective, preventive, or improvement measures to enhance the operation and efficiency of commercial spaces.
• Manage the hand over/take over (“HOTO”) of system such as air-con/electrical/building works/metering/fire protection and exhaust system etc to and from tenants. 
• Ensure all handover/ take over (“HOTO”) records of M&E items for existing and new tenants are properly maintained and updated.
• In cases of non-compliance Trains’ security and safety aspects, prepare an incident report detailing findings, actions taken, recommendations and the respective tenant’s personnel in charge to provide a draft of incident report and it does not exclude attending WSSQ sessions  to present these findings and recommendations.
• Maintain a strong understanding of safety, security and statutory regulations, ensuring full compliance with SMRT guidelines and all relevant authorities, etc.
• Coordinate and execute maintenance and tenancy related work promptly and efficiently.
• Oversee the maintenance management of all units within SMRT lines, covering M&E equipment, fire safety systems, energy and recycling programs, portable grease traps (PGT), and exhaust systems.
• Exercise due diligence in adhering to maintenance regimes, schedules, and standards to ensure all building installations and systems are properly maintained.
• Plan and stagger staff working hours to ensure adequate coverage and remain contactable on a 24-hour basis via mobile phone for any emergency arises.
• Ensure all tenant-related services (e.g., air-conditioning, kitchen exhaust systems) are wellmaintained, functional, and promptly repaired to ensure uninterrupted service delivery.
• Provision of services such as air-con, kitchen exhaust system, etc.to the tenants are timely serviced, good condition, repaired, etc. so that these services to the tenants are adequately serviced at all times.

Administration of Electricity and Air con charges
• Ensure proper records and documentation of all electricity and air-con charges transactions and accounts relating to the management and maintenance of the site.
• Plan and manage budgets for all cyclical or ad hoc replacement of system, equipment and components. 
• Coordinate procurement activities such as planning resources for calling tender, request for quotations, etc.

Environmental Sustainability
• Oversee, develop, manage and support environmental sustainability framework and policies for commercial spaces, in consultation with Trains and LRT

• Manage initiatives related to BCA Green Mark certification, and other sustainability programs, if any.

Quality and Compliance Management
• Act as liaison to ensure quality service delivery in coordination with relevant SMRT Trains internal departments.
• Conduct regular inspections of all commercial spaces (shops, event spaces, machines and media inventories) to ensure compliance with safety, security & environmental controlstandards.
• Advise tenants on service quality, operations improvements and environmental management practices.
• Ensure and monitor compliance with statutory requirements, authority regulations, and company policies and guidelines.

Commercial Space Asset Enhancement
• Collaborate with internal stakeholders on commercial space asset enhancement programs.
• Incorporate station upgrade initiatives to improve connectivity and enhance the commuter travel experience.

Others
• Perform any other duties as assigned by Manager or Branch Manager as deemed necessary to improve the efficiency and productivity of the branch’s scope of work.

Qualifications & Work Experience

Diploma/Degree in Mechanical/Electrical Engineering with a minimum of 5 years of relevant Working experience.

Skills

• Self-driven and results-oriented with strong leadership skills to guide the team to excellence under tight deadlines. 
• Excellent written and verbal communication skills to liaise effectively with internal teams, tenants and stakeholders.
• Attention to details and a solid understanding of the retail/commercial property industry will be an advantage.
• Ability to coordinate multiple priorities, manage resources efficiently, and make informed decisions.
• Strong problem-solving and analytical skills to address operational, technical, and tenant related challenges effectively