Executive, Learning Management System Administrative Support

Job Purpose

The LMS Support Administrator provides frontline technical and administrative support for the organisation’s Learning Management System (LMS). This role ensures the smooth daily operation of the LMS by maintaining learning records, configuring system settings, supporting trainers and learners, and assisting with LMS-related projects and process improvements. The LMS Support Administrator plays a key role in delivering a seamless and effective digital learning experience for all users.

Responsibilities

LMS Administration & Maintenance

• Maintain a strong working knowledge of the organisation’s LMS and its features.
• Update and maintain user learning records, course enrolments and completions.
• Catalogue and upload learning activities, e-learning content, assessments, and resources.
• Manage user information, system configurations, and user roles in the LMS.
• Use LMS reporting tools to generate learning analytics and insights.
• Support routine operational tasks such as system checks, data validation, and housekeeping activities.

User Support & Training

• Provide first-line LMS support to learners, trainers, programme managers, and internal stakeholders.
•  Assist users with navigation issues, system access, troubleshooting, and general queries.
• Support training participants with pre- and post-training administrative matters.
• Deliver logistics and system support for learning events, including setup, event coordination, and invigilation where required.
• Develop and maintain instructional materials, guides, and training resources to enhance LMS usability.

 Training Operations & Coordination

• Coordinate with programme managers, trainers, and training coordinators to ensure smooth delivery of learning programmes.
• Provide operational support for on-site and virtual learning events.
• Assist in ensuring data accuracy for training attendance, assessments, certifications, and course evaluation forms.
• Process Improvement & System Enhancement
• Participate in LMS-related process improvement initiatives to enhance system efficiency and user experience.
• Work collaboratively with the Learning Management team to identify system enhancements and propose solutions.
• Support testing, QA checks, and implementation of new LMS features, integrations, or upgrades.

Stakeholder Collaboration

• Support communication with internal stakeholders (e.g., IT, Programme Leads, Trainers) for LMSrelated updates and operational requirements.
• Provide timely feedback, escalate complex issues, and ensure alignment with training administration processes.

Qualifications & Work Experience

• Diploma or Degree in Education Technology, Information Systems, Training & Adult Education, or related fields preferred.
• Experience with LMS platforms is an advantage.
• Familiarity with digital learning tools, content formats (SCORM, xAPI), and basic analytics is preferred.
• Experience providing customer support or working in a training operations environment is
  beneficial.

Skills

Technical skills include:

• LMS Administration (e.g., user management, content uploads, configuration)
• Data Collection and Preparation – Intermediate
• Data Management – Intermediate
• Data Governance – Intermediate
• Service Excellence – Intermediate
• Project Management – Intermediate
• Stakeholder Engagement and Management – Intermediate

Generic skills include:

• Communication — Intermediate
• Collaboration — Intermediate
• Problem Solving — Intermediate
• Digital Fluency — Intermediate
• Decision Making — Intermediate