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Executive, OCC Support

Job Purpose

Reporting to the Manager, Operations Control Centre (OCC) Support, the Executive, OCC Support will perform various duties to support safe and efficient train operations in OCC.


  • Develop train service timetables to meet passenger demand for daily operations.
  • Develop event-specific train service timetables to accommodate the passenger demand as anticipated or projected by event organisers.
  • Monitor operational and performance indices, and report to relevant stakeholders (internal and external).
  • Analyse data trends to identify potential operational gaps and areas of improvement.
  • Develop and review operating plans, procedures and work instructions. 
  • Maintain document database to ensure accurate records of documents and revisions.
  • Facilitate audits, ensuring that regulatory standards and operational procedures are adhered to.
  • Support operations team during rail incidents, which includes the conduct of post-incident reviews.
  • Drive improvement projects in the spirit of Kaizen.
  • In addition to the above base roles and responsibilities, the Executive, OCC Support shall undertake department-level duties to support the overall management of the safe and efficient running of the railway.

Qualifications & Work Experience

  • Degree in Engineering discipline.
  • Familiar with Operations Control Room environment will be an advantage.

Skills and Competencies

  • Able to operate computer-based control systems.
  • Able to work independently as well as in a team environment with individuals of diverse background.
  • Positive and open minded.
  • Adaptable and willing to learn.
  • Highly motivated and ability to work under pressure and handle stress.
  • Meticulous and alert.
  • Able to think strategically and analyse systematically.


About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence


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