Executive, Operations Performance & Coordination

Responsibilities

As an Executive/Executive in Operations Performance & Coordination, you are part of a dynamic team that will be working in a fast-paced environment. Your responsibilities encompass, but are not confined to:

Operations Support

• Oversee Bus Captain (BC) manpower allocation and projection numbers
• Oversee BC resources for daily bus operations (e.g. absenteeism rate, Over-time, Rest Day Work)
• Manage BC-related Work Instructions (WIs) and Standard Operating Procedures (SOPs)
• Oversee worker transport arrangement
• Planning support of BC recruitment
• Attending of bus stop meeting to identify safety issues for roadworks or bus stop relocations matters that affect operations

Missing Trips Verification (MTV)

• Manage and perform MTV audit & queries pertaining to mileage claims
• Manage and oversee internal MTV audit and compliance
• Ensure all SOPs and WIs pertaining to MTV are compliant by staffs.
• To perform checks on Telematics system, Authority’s data warehouse, Dispatch system for verification of mileage audit and bus operations mileage claims
• Prepares report for daily and monthly mileage
• Prepare and submission of mileage appeal
• Oversees MTV application, Telematics, authority’s data warehouse system related issues
• Liaison with the authority and vendor pertaining to bus operations related issue

Service Development

• Preparation of bus service variation and distance fare quarterly update
• Application of bus service license
• Preparation of posters and supporting documents for all new and existing bus services variation
• Manage design and printing of posters

Coordination

• Preparation and consolidation of weekly bus operations update to management
• Preparation and consolidation of bus operations performance dashboard and slides for management meeting
• Manage and dissemination of bus operations related matters to staff and vendor
• Coordination of all ad-hoc bus operations matter

Performance Reporting

• Preparation of Fleet Adherence Report
• Preparation of Buses Interim / Final mileage report
• Management of Authority’s Instruction and Variation Order documentation
• Preparation and submission of Interim and Final Progress Payment report
• Preparation and submission of Bus Service Reliability Framework (BSRF) performance data exclusion request report
• Preparation and submission of QoS report, summary report for mileage and BSRF (Daily & Monthly)
• Any ad-hoc tasks by Supervisor

Qualifications & Work Experience

• Degree holders, fresh graduates are welcome to apply; 2 years of relevant experience in data analysis would have an added advantage
• Good written and spoken communication skills, with numeracy skills
• Meticulous, ability to multi-task and work within tight timeline
• Possess positive disposition, independent, resourceful and a team player
• Passion and interest for data and numbers

Skills

• Independent, able to work under pressure and multi-task.
• Excellent planning and organizational abilities.
• Critical thinker, self-motivated and a team player
• Self-motivated, proactive, and meticulous.
• Willingness to work overtime and weekends, when required.
• Proficiency in Microsoft Office and PowerBI preferred.