Executive/Senior Executive, Community Engagement

Job Purpose

Responsible to support the execution of community-focused initiatives, including roadshows, station events, and inclusivity programmes. This role involves the support of end-to-end event management, from planning to execution, ensuring impactful, memorable experiences for diverse audiences. Additionally, the Executive/Senior Executive will support marketing efforts by creating promotional materials to drive event awareness and community engagement.

Responsibilities

Executive/Senior Executive, CmE duties and responsibilities are as listed below.  Note that the list is not comprehensive and related duties and responsibilities may be changed/assigned from time to time.

This dynamic role combines community engagement, project management, and relationship building. Reporting to the Lead, Community Engagement, you will support and execute events and initiatives at the company’s stations and bus interchanges. Your primary focus will be assisting CmE in building strong external relationships with Grassroots Advisers, Grassroots leaders, SMRT’s Partners, and local communities, while also collaborating internally with various Business Units to strengthen engagement and partnerships. The work is fulfilling, challenging, and exciting. As part of a dynamic team, you will be working in a fast-paced environment to:

1)    Support and Coordinate Community/Commuter Engagement Programs

•    Manage and implement community-focused initiatives across the organization, raising awareness both internally and externally about key community matters, such as Go-To SMRT, Roadshows, Kindness Seats, and station festivities, all which impact SMRT and its communities.
•    Plan and execute community activities, preparing logistics, conducting on ground recce together with grassroots and Ops.

2)    Support and Maintain Stakeholder Partnerships

•    Foster strong relationships with both internal and external stakeholders in collaborating with cross-functional teams to ensure a unified approach to initiatives, such as enhancing station touchpoints (e.g., charging stations, umbrella stands).

3)    Support and Manage Community feedback

•    Work closely and support Lead in handling all community feedback including those from MPs, Constituency Directors and their Office and Grassroots (together with Customer Relations branch) 
•    Channelling feedback (SMRT related issues) to Customer Relations for processing

Qualifications & Work Experience

•    BSc degree in Mass Communication, Public Relations, Marketing, Business or relevant field.
•    1-2 years of experience in community relations, corporate communication and engagement or operations management.
•    Strong written and oral communication skills liaising with government agencies and/or community organisations.
•    Possess ability to function at a high level in a team setting or as an individual contributor.
•    Strong interpersonal and analytical skills, proven project management ability, strong influencing skills, resourceful and proactive.

Skills

Technical skills include:
•    Microsoft Excel, PowerPoint, Zoom/Teams workshop style meeting.
•    Having strong public presentation skills will be an advantage.
•    Having skills in photography, video editing, design and/or Photoshop will be added advantage.

Generic skills include: 
•   Good interpersonal and communication skills 
•   Critical thinker and problem-solving skills 
•   Team player
•   Good multitasking skills 
•   Good project management skills  
•   Good time-management skills