Executive/Senior Executive, System Management

Job Purpose

Supporting Fare System Manager for system security and system assurance of the public transport Automatic Fare Collection (AFC) system. The executive shall work with team on activities related System Assurance & Planning, Change Management, Data Management and System Compliance (cyber-security), End-User System Support (System Defects & Process Management).    

Responsibilities

Note that the list is not comprehensive and related duties may be assigned from time to time.

Responsibilities
•    Support internal/external system audit activities and requirements
•    Working with first line maintenance for issues arising from systems, reports, parameters, access, connection, security, data, business rules defects & fare related incidents (Perform Level 1 investigation & liaising with Maintenance Contractor for L2 investigation/rectifications)
•    Supervising the reporting data team for data back-up, recovery & housekeeping
•    Coordinating with external parties (PTO, TL, LTA) & internal parties related to Fare System matters.
•    Managing Fare System user access control and administration
•    Managing system change management and implementation.
•    Managing Fare System documentation and compliance records. 
•    Investigation & statistical analysis for system prediction & investigations
•    Prepare presentation to management on issue and fare system related matters.
•    Prepare to learn and master Fare System 
•    Other scopes as assigned. 

Qualifications & Work Experience

•    Degree preferably in Computer Science/Security/Networking

•    Requirement:
-    Strong communication, writing & project coordination skills.
-    Able to multi-tasks, manage expectations and timeline. 
-    Strong team players
-    Able to work nightshift / off-revenue hours during testing and system implementation.
-    Experience in cyber-security/networking/SDLC/Database are preferred.

Skills

Generic skills required include:

•    Proficient Microsoft office - Excel, PowerPoint
•    Meticulous, fast & independent learning attitude 
•    Strong Coordination, communication, negotiation, writing skills. 
•    Able to handle stress with tight timeline.
•    Passion in learning new system and skills 
•    Good deposition of service-oriented mindset