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Head of Operations


Job Purpose


This role will be under our joint venture, Strides-YTL (ChargEco). The Head of Operations, will be responsible to oversee the entire business operations and the deployment of EV charging network. This will include project execution, daily monitoring of the operational performance of the EV charging network, manpower planning and management and ensuring a high level of customer service standards. 




The duties and responsibilities of the Head of Operations are as listed below.  Note that the list is not comprehensive and related duties and responsibilities may be assigned from time to time.

•    Manage the deployment of EV charging network in terms of project scope, cost, schedule and quality of work from initial site preparation stage till complete handover to clients.
•    Work with the Authorities, clients and contractors to resolve technical issues prior to construction.
•    Identify business gaps and develop business operational processes and practices to improve business efficiency and productivity.
•    Ensure 24/7 business continuity of the business operations, anticipate exceptions, and introduce effective solutions to mitigate potential disruptions.
•    Prepare monthly business performance reports and presentation to the management.
•    Conduct business analysis and study market intelligence to identify potential business leads.
•    Provide leadership and guidance to the Operation Team to drive high-stakes projects and key initiatives.

Qualifications & Work Experience


Qualifications and work experience include:
•    Degree in Civil Engineering, Electrical and Electronics Engineering, Mechanical Engineering or equivalent.
•    Minimum 3 years of experience in Operational Management.
•    Experience in e-Mobility space is highly valued. 



Technical skills include:
•    Knowledge in electrical Single Line Drawings (SLD) and site layout plans.
•    Familiarise with electrical shutdown and equipment energization procedures.
•    Proficiency in Power BI knowledge or other analytical tools.

Generic skills include:
•    Team player and entrepreneurial 
•    Independent and takes ownership of projects assigned 
•    Good time-management skills
•    Great interpersonal and communication skills
•    Willing to take on challenges and work well in a fast-moving environment.



Leading Mobility Solutions & Services Provider

Strides Mobility is your leading mobility solutions and services provider. With close to 40 years of industry experience, operating and maintaining a wide and diverse fleet, we connect customers, drivers and vehicles to deliver technology-enabled solutions that are safe, reliable, inclusive and sustainable.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence


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