Manager, Centre Sales And Operations

Job Purpose

The Operations Manager will be expected to  
•    Assist the management to operationalize assets such as Shops Space, Machine Space and STL Space acquired per the business plan
•    Ensure assets are well-maintained, with timely rectification of defects and maintenance issues to uphold quality and operational standards.
•    Support in commercial space acquisition plan through implementation with system and process
•    Support the management in the cost management in day-to-day operations
•    Manage and facilitate necessary operational workstreams with relevant stakeholders 
•    Lead and ensure month end closure on revenue and expenses invoices and work collaboratively with the Finance Team 
•    Lead and prepare weekly/monthly Manager’s Report and share with relevant stakeholders internally 
•    Lead by example by consistently demonstrating of Staytion values and fostering a culture that encourages team members to embody them.
•    Manage, inspire, support, and guide your team to achieve goals by identifying knowledge gaps, and train and/or arrange training when necessary  

Responsibilities

Retail Business 
•    Being the point of contact for stakeholders and tenant management, handles feedback and coordinates resolutions in a timely manner
•    Lead and facilitate in operations and maintenance management from a Master Tenant perspective with the landlord’s PMO team
•    Make suggestions regarding maintenance and improvements of the space; identify, follow up and resolve any issues, such as cleaning, IT-related issues, electrical equipment and so forth 
•    Execute and work collaboratively with resources such as people, system and processes 

Co-Working Business
•    Ensure all centres are ready for users and to foster a collaborative community
•    Maintain an outstanding user experience through identifying opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered 
•    Manage all operations and maintenance of the space to ensure a consistently high-quality experience for members 
•    Work with the Sales Manager to ensure that the space always maintains a high occupancy rate and recommend suggestions to improve user retention and sales
•    Manage team on centre management and user experience 

Vending Machine
•    Manage and track feedback and coordinate with internal stakeholders to ensure timely resolution of issues.

Qualifications & Work Experience

•    Diploma from recognized institute and/or minimum 3-year experience in the commercial property operations, Customer service, F&B, events and hospitality sectors. 
•    Possess clear business creation value customer-centric mindset 
•    Strong communication skills 
•    Strong organisational and multitask skills 
•    Demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them 
•    Effectively handle pressure and problem solve 
•    Keen eye for detail and ability to take initiative 

Please also note: 
•    Might need to work on weekends and public holidays 
•    5 Days work week 
•    Training will be provided 
•    Good career advancement and professional growth within the organisation