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Manager, Contract & Ops (FM & Svcs)

Job Purpose


  • Responsible to the Head of Business Unit and project heads for the efficient operations of assigned projects including Facilities Management & Services.
  • Provide solutions and regular status updates on operations and activities with respect to Facilities Management & Services, innovations, policies, procedures and best practices.
  • Responsible and accountable for overall quality of delivery of Facilities Management & Services to end users including financial, resource and performance management and reporting. 
  • Responsible and accountable for monitoring and recording the profit & loss of the Facilities Management & Services segment, including stakeholder management 
  • Ensure smooth operations and administration of contracts through process optimisation and digital solutions.




1. Contract Administration & Operations Management

  • Attend to works request by users. Issuing of works orders to contractor and supervises works in progress and ensures completed works are in accordance to work specifications before certifying invoices for payment.
  • Negotiate, align and manage services with external service providers.
  • Manage relationships with key stakeholders. 
  • Perform site audits to ensure compliance and propose improvement plans. 
  • Ensure cost recovery where applicable. 
  • To provide assistance and feedbacks to customer for calling and renewing of new and existing contracts. To keep lookout for upcoming Facilities Management & Services related contracts
  • Implement, monitor and report KPI’s and follow up on efficiency of implemented processes, service providers optimizations, strategic objectives, and customer satisfaction. 
  • To co-ordinate and supervise routine maintenance for buildings and mechanical/ electrical equipment within the premises undertaken by the contractors or specialists are carried out properly in accordance with the terms and conditions of contract. 
  • To check and certify completed jobs undertaken by various term contractors are in order and advise Finance on payment. 

2. Liaise with Business Units/ Customers and relevant authorities on Facilities Management & Services works 

  • To provide technical support for Facilities Management & Services works when requested 
  • Enquire on upcoming Facilities Management & Services related opportunities and customer requirements
  • Organise monthly meetings customers with relevant partners and customers

3. Quality Assurance Inspection 

  • Conduct joint quality assurance inspections of trains, depots and stations jointly with users. 
  • Provide technical advice to users. Attend to end users requests and complaints pertaining to maintenance/contract matters
  • To gather feedback from users on term contractors’ services to ensure that service rendered are carried out and maintained promptly as per contract specifications. 

4. Technical Advice 

  • Provide technical advice to users. Attend to end users requests and complaints pertaining to maintenance/contract matters. 
  • To advise on various Government Authorities requirements such as renewal of electrical licenses, Code of Practice etc. 

5. Workplace Safety 

  • Manage permit to access for planned and adhoc works in restricted areas. 
  • Ensure compliance to Work Place Safety Act 

6. Annual Budgeting and Profit & Loss 

  • Update on the targeted financial KPIs of contracts, including the identification of new business
  • To monitor and report budgets and planning pertaining to maintenance/contract management of premises.


Qualifications & Work Experience


  • 6-8 years of experience in Facilities Management and/or hard & soft services
  • Experience in transportation sector would be advantageous




  • Proficient in Microsoft office
  • Experience working with SAP / Ariba
  • Candidates with Digital Skills/ IT skills will be considered favourably



Advanced Innovative Technologies and Digital Solutions & Services Partner

Strides Engineering has deep, proven experience in exploiting advanced innovative technologies, and digital solutions & services to drive safety, reliability, and comfort.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence


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