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Manager, Cust Relations & Comm Engt


  • Monitor daily feedback, ensure timely follow up and investigation in accordance with the authorities’ KPI
  • Execute the delivery of weekly and monthly management reports
  • Conduct surveys, mystery audits and feedback analysis on commuters’ experience
  • Implement Service training programmes for frontline staff
  • Lead and develop inclusive and caring commuting programme and touchpoint enhancement
  • Add vibrancy and rejuvenate our premises
  • Lead and organise educational and outreach programmes in collaboration with government agencies, community and grassroots and social service agencies to foster stronger connections
  • Amplify service efforts using various mediums on different platforms
  • Participate in service improvement sessions with the Business Units or other departments as part of a Task Force or committee in making recommendations
  • Supervise team performance through regular reviews, constant coaching and feedback sessions
  • Contribute to corporate projects and other assignments when required by Management
  • Undertake any other duties or projects as and when assigned.


  • Required skill(s): MS Office.

Qualifications & Work Experience

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Mass Communications, Marketing or equivalent.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Preferably specializing in Marketing/Business Development, Public Relations/ Communications or equivalent.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence


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