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Manager, Digitalisation


Job Purpose

Digital Systems functions as SMRT Trains Digital Transformation Office (DTO) and it is strategically organised under SMRT Engineering's capability development arm of Digital & Advanced Technologies (DAT) to innovate for the New Normal and to continuously explore New Possibilities to develop and deliver Digital Solutions for SMRT Trains' Digitalisation and Strides Engineering's Internationalisation for Go-To-Market (GTM).

SMRT Train's adopts the transformational Kaizen mindset and culture for our digitalisation strategy. The digital transformation strategy coined as "iTrains" aims to be a Digital Transformer and Data-driven organisation by 2025. We aim to develop a Digital Workforce and deliver a Safe, Reliable, and commuter-centric Service enabled by digitalisation and technology.

The highlights of iTrains are as follows:

  • Innovating and changing our ways of working through Business Process Re-engineering
  • Enhance safety, reliability, service excellence and sustainability with Kaizen productivity 
  • Invest in capability-leap programme:
    • Video Analytics & AI for iStation
    • Digital Twin enabling technologies for iControl 
    • Streamline MMS with data-driven systems and Intelligent Automation for iDepot

Digital Systems (DS) manages a wide range of projects to enable SMRT Trains to leverage on technology and digitalization to enhance the effectiveness and efficiency of rail operations, engineering and maintenance. A key capability to be developed is the Digital Twin for Railway, which harnesses Big Data Analytics, IOT, AI/ML and Immersive Media & Visualisation.

The role of Manager, Digitalisation will be exposed to various facets of Agile project management including business process re-engineering (BPR), business analysis, digital systems analysis, data analytics, change management, technology scan and strategic road-mapping. Projects currently undertaken by DS include Digital Twin, digitalization, predictive decision support systems, condition monitoring (sensors) and IOT & ICT infrastructure. 


The duties and responsibilities of a Manager, Digitalisation are as listed below. Note that the list is not comprehensive, and related duties and responsibilities may be assigned from time to time.

  • Direct reporting to Head Digital Business Innovation to manage iTrains capability development plan and develop co-innovation and strategic collaboration initiatives for operationalisation and deployment in SMRT Trains, thereafter for monetization and internalization through Strides Engineering
  • Support directly to SVP-level for capability development forums and functioning as Secretariat
  • Perform Agile development, elicitation of user requirements for transformation and project management responsibilities including management of budget, timeline, user, vendors and all relevant stakeholders.
  • Understand operational requirements and elicitation of Ops User requirements from various Rail Ops, Engineering and Maintenance functions. 
  • Facilitate business innovation strategy and conduct of hackathon, ideations and design thinking workshops
  • Work with all stakeholders to develop capability development plan and define project specifications.
  • Identify and review technologies and potential vendors for suitability of proposals
  • Ensure on-time and on-target delivery of project requirements.

Qualifications & Work Experience

  • Degree in STEM, Computer Science, Business Development, Technology Management and/or related disciplines for digitalisation & internationalisation, and preferred post-graduate qualification in MBA, Masters in Science (MSc) or Engineering (MEng)
  • More than 5 years of relevant working experience 


Technical skills include:

  • Good knowledge in Information Management, Project Management or equivalent
  • Experience in developing, application and maintaining digital systems is an advantage 
  • Experience in solving complex problems and has managed capability development projects/program
  • Demonstrated competency in Business Process Re-Engineering
  • Agile development and Project Management (PMP certification by PMI or Chartered Engineer will be highly valued)
  • System Analyst and/or Software Programming Skills (preferred)

Generic skills include:

  • Design Thinking
  • Business Innovation 
  • Learning Organization (LO)
  • Coaching, Facilitation and Negotiation 
  • Strong writing, presentation, interpersonal and communication skills
  • Independent and self-motivated to achieve work excellence
  • Candidate who are team-player, have an open mindset to "Moonshot Thinking" for growth and excited about exploring new frontiers and opportunities are encouraged to apply.


SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence


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