Share this Job

Manager, Investigation


Job Purpose


The Investigation Manager supports the organisation through working with the internal and external stakeholders to conduct investigations on incidents, accident and near misses.   The manager also supports the branch manager to monitor and analyse incident and accident trends to management. 




To fulfill the duties and responsibilities listed below. Note that the list is not exhaustive; related duties and responsibilities may be assigned from time to time.


•    Conduct investigations for Rail incident/accident and support Lines investigations.
•    Perform the role of on-site investigation officer in accordance to Rail Incident Management Plan.
•    Provide regular updates on accident, incident and near misses report to management.
•    Track and monitor follow-up actions arising from investigations.
•    Prepare, issue and file investigation reports and supporting documents. 
•    Trend and conduct analysis of past incidents and suggest areas for improvement or focus. 
•    Collaborate with Divisions’ Safety Team in matters relating to investigation. 
•    Liaison to TSIB and LTA, as required on any investigation matters.


Qualifications & Work Experience


•    Degree in relevant discipline. 
•    Trained and experienced in investigation methodologies in relevant industries.
•    5 years of relevant working experience in similar role.
•    Proven experience in managing stakeholders. 



Technical skills include:
•    Proficient in Microsoft Word, Excel and PowerPoint. 
•    Proficient in investigation report writing. 


Generic skills include:
•    Demonstrated strong leadership abilities and organizational skills in previous work experience.
•    Critical thinker and problem-solving skills.
•    Good team player with good communication and interpersonal skills. 
•    Able to multi-task and work in a dynamic and fast paced environment.


SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence