Manager, Logistics Operations

Job Purpose

The Logistics Manager is responsible to lead and manage the logistics operations of the company. This includes end-to-end logistics from receiving to disposal and fulfilment of services to business units. He/ She will oversee receiving, dispatch, housekeeping, safety, inventory accuracy, maintenance of equipment and other logistics functions. He/ She is also responsible for managing logistics business resources, including finance, manpower, internal assets, and external vendors.

As part of the continuous improvement process, he/ she is required to review logistics policies, standards, and procedures, manages the processes of logistics solution business development, analysing, designing, and implementing end-to-end logistics solutions, in accordance to Supply Chain Management business and customers’ needs. 

Analytical and logical, he/ she is required to manage resources and obtain buy-in from internal and external stakeholders. He is also expected to lead a branch and make business decisions independently. As a leader, he/ she is required to lead and provide mentoring to the Team members, maximising their development. While the primary location of work is in Bishan Depot, the Logistics Managers is expected to travel and responsible for the operation of all SMRT Warehouses.

Responsibilities

1.  Drive Warehouse Operations 
•    Plan end-to-end logistics and fulfilment services to business units within the company.
•    Plan and review warehouse storage and layout plans
•    Ensure safe operations and maintenance of all warehouse Material Handling Equipment e.g. Forklift, Reach Truckers, Stacker Cranes, lifting platforms etc.
•    Determine warehouse storage system strategy using knowledge of changes in conditions, operations and the environment and its impact to outcomes
•    Manage and review warehouse operations through application of supply chain and business management principles
•    Develop warehouse operations performance goals using quality management knowledge
•    Plan resource within business activities
•    Manage the performance level and ensure serviceability of warehouse equipment and storage systems e.g. Automatic Retrieval Systems, Vertical Carousels and racks
•    Responsible for accurate maintenance of stock and inventory records relating to stock issue, transfer, amendment, freight, and delivery

2.  Drive Distribution Operations
•    Plans and review resources for transport, freight forwarding and reverse logistics execution
•    Develop plans and identify strategic priorities of each specific distribution nodes 
•    Anticipate emerging distribution operations to determine future resource requirements
•    Communicate distribution operations data analysis to key stakeholders
•    Ensure timely distribution operation based on need-by date and forecast of needs with efficient use of resources
•    Formulate vehicle fleet management strategies across different plans
•    Manage performance of logistics partners (vendors, carriers, freight-forwarders, and port authorities) to ensure compliance and alignment with customer requirements and contractual obligations

3.  Drive Logistics Solutioning
•    Manage and review logistics policies, standards, and operating procedures
•    Develop solutions to address gaps and weaknesses in supply chain operations
•    Improve supply chain program management plans
•    Lead development plans to implement innovative logistics solutions
•    Evaluate risk factors that impact efficiency

4.    Drive Safety and Health Operations
•    Work with EHS officers in enforcing safety standards and procedures in promoting a safe work environment.
•    Drive WSH activities to ensure department's compliance to requirements
•    Lead WSH solutioning discussions around suggestions to improve existing processes
•    Manage safety and health risk assessment
•    Lead proactive changes based on WSH risk assessment reports to determine hazards
•    Influence behavioral changes to resolve areas of non-conformance to WSH standards

5.  Drive Business Continuous Improvement 
•    Review business processes improvement solutions to determine effectiveness
•    Formulate mitigating actions or contingency plans for risks associated with process changes
•    Motivate colleagues at organizational level to develop innovative solutions for driving change e.g. KAIZEN initiatives

6.  Any other duties and or projects that may be assigned by Director/ Deputy Director Logistics.

Qualifications & Work Experience

•    At least a Degree in Logistics, Supply Chain, Engineering, or related fields preferred; or equivalent combination of work experience. 
•    Familiar with SAP, Maximo, or equivalent Management Information Systems. 
•    Process Improvement and Optimization 
•    Customer Management (Level 4) 
•    Change Management (Level 4) 
•    Interpersonal skills 
•    Ability to work under pressure and in a fast-paced environment 
•    Knowledge of key inventory and warehouse performance metrics, turns, margin contributions 

Skills

• Technical Skills
  • Warehouse Inventory Control / Audit (Level 4)
  • Warehouse Administration (Level 4)
  • Warehouse Management System (WMS) Administration (Level 4)
  • Warehouse Performance Measurement (Level 4)
  • Warehouse Space Utilization (Level 4)
  • Process Improvement and Optimization (Level 4)
  • Customer Management (Level 4)
  • Change Management (Level 4) 

• Resource Management (Intermediate)
• Communication (Intermediate)
• Leadership (Intermediate)