Manager, System Integration & Support (SIS)

Job Purpose

• Head the daily operations and cross team project collaboration
• Vendor management and contract negotiations with incumbent and potential service partners
• Manage company resources (CAPEX and OPEX budget and schedule control)
• Comprehend, develop and relay appropriate internal and external policies to internal stakeholders
• Prepare quarterly business plans and ensure that milestones and objectives are met
• Maintain cooperation ties with external stakeholders such as government, local authorities, and key-decision makers
• Ensure that business continuity plans (BCPs) and interdepartmental Work instructions (WIs) are kept up to date

Responsibilities

Develop and Maintenance of Systems:

New Systems:

• Prepare functional specifications based on operational needs for tender exercises
• Drive overall process of developing multi-disciplinary interfaces
• Manage and provide progress updates of projects to senior management
• Review user acceptance test results
• Ensure projects are delivered according to milestones set, strictly adhering to timeline

Existing Systems:

• Point of contact for system design or interface issues
• Work with vendors to enhance and improve operational capabilities
• Collaborate with internal SMRT IT department for maintenance and improvement of in house systems
• Track and ensure existing contracts’ terms are complied with in the interest of SMRT
• Work with LTA and relevant stakeholders to ensure that bus management systems (CFMS and NOBE) are well maintained

Fare System Management:

• Manage, check and implement bus parameters changes on time, perform software upgrade for depots' DAGW systems remotely and facilitate front end devices’ software deployment.
• Facilitate testing of new bus parameters in workshop
• Provide system support to users to enable accessing and smooth running of systems (in SeP and ABT (AFC) system for Bus users) correctly.
• Work with internal and external vendors to ensure DAGWs are operationally ready, with no issues for data upload and parameters download and data is passed through interfaced systems correctly.
• Participate in the relevant tests with authority (LTA Bus Team) to discover any critical defects in the changed software/parameter configuration before the new software/parameter is released and deployed to the production environment.

Qualifications & Work Experience

• Possess at least a Bachelor’s Degree in IT Management, Engineering, or related field
• Preferably with 5 years’ working experience in a relevant industry
• Excellent project management, communication, and problem-solving skills
• Display understanding and appreciation of technology and use cases 
• Ability to work independently and with others
• Experience with SQL, Python, or any analytical tools necessary to work with large volume of data is a plus
• Strong knowledge and hands on experience in data visualization tools such as Microsoft Power BI, Tableau