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Manager, System Integration & Support (SIS)

Job Purpose


  • Head the daily operations and cross team project collaboration
  • Vendor management and contract negotiations with incumbent and potential service partners
  • Manage company resources (CAPEX and OPEX budget and schedule control)
  • Comprehend, develop and relay appropriate internal and external policies to internal stakeholders
  • Prepare quarterly business plans and ensure that milestones and objectives are met
  • Maintain cooperation ties with external stakeholders such as government, local authorities, and key-decision makers
  • Ensure that business continuity plans (BCPs) and interdepartmental Work instructions (WIs) are kept up to date



Develop and Maintenance of Systems:


New Systems:

  • Prepare functional specifications based on operational needs for tender exercises
  • Drive overall process of developing multi-disciplinary interfaces
  • Manage and provide progress updates of projects to senior management
  • Review user acceptance test results
  • Ensure projects are delivered according to milestones set, strictly adhering to timeline

Existing Systems:

  • Point of contact for system design or interface issues
  • Work with vendors to enhance and improve operational capabilities
  • Collaborate with internal SMRT IT department for maintenance and improvement of in house systems
  • Track and ensure existing contracts’ terms are complied with in the interest of SMRT
  • Work with LTA and relevant stakeholders to ensure that bus management systems (CFMS and NOBE) are well maintained

Fare System Management:

  • Manage, check and implement bus parameters changes on time, perform software upgrade for depots' DAGW systems remotely and facilitate front end devices’ software deployment.
  • Facilitate testing of new bus parameters in workshop
  • Provide system support to users to enable accessing and smooth running of systems (in SeP and ABT (AFC) system for Bus users) correctly.
  • Work with internal and external vendors to ensure DAGWs are operationally ready, with no issues for data upload and parameters download and data is passed through interfaced systems correctly.
  • Participate in the relevant tests with authority (LTA Bus Team) to discover any critical defects in the changed software/parameter configuration before the new software/parameter is released and deployed to the production environment.


Qualifications & Work Experience


  • Possess at least a Bachelor’s Degree in IT Management, Engineering, or related field
  • Preferably with 5 years’ working experience in a relevant industry
  • Excellent project management, communication, and problem-solving skills
  • Display understanding and appreciation of technology and use cases 
  • Ability to work independently and with others
  • Experience with SQL, Python, or any analytical tools necessary to work with large volume of data is a plus
  • Strong knowledge and hands on experience in data visualization tools such as Microsoft Power BI, Tableau



SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.

As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence


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