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Manager, Workforce Planning


Job Purpose


Manager, Workforce Planning will assist Deputy Director, Strategic Human Resource & Partnerships to develop and execute human resource strategies and initiatives that align with SMRT Trains’ organisational strategy and goals. The Manager is responsible for ensuring there is sufficient and sustainable capability and capacity in Trains to meet the organization’s future objectives and long-term operational and financial



  • Establish, implement, and maintain a continuous workforce planning process.
  • Develop and manage Trains’ short- and medium-term workforce plan aligned with organizational objectives.
  • Align Trains' needs with its workforce to meet long-term operational and financial goals.
  • Identify internal and external drivers affecting workforce composition.
  • Determine current and forecast future workforce gaps and develop strategies to close them.
  • Maintain and interpret Trains’ workforce scorecard in a timely and accurate manner.
  • Track, develop, and validate business metrics in line with Trains’ objectives.
  • Facilitate change management initiatives related to workforce planning, ensuring smooth transitions, and minimizing disruption to business operations.
  • Collaborate with cross-functional teams and key stakeholders to understand their human resource needs and provide guidance and support.
  • Perform secretariat duties at Board, Management, and Key Stakeholders meetings.
  • Provide support to other ad-hoc projects and team members.

Qualifications & Work Experience


  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Minimum 3 years of experience in strategic, organisational, or human resource planning, or a related field, preferably in a leadership capacity.
  • Familiarity of human resource best practices, employment laws, and regulations.
  • Ability to think strategically and apply critical thinking to human resource challenges and opportunities.
  • Ability to work as part of a team and contribute to a positive work culture.



  • Excellent analytical and problem-solving skills, with the ability to leverage data and metrics to drive insights and inform decision-making.
  • Positive mindset, adaptable to change in a highly regulated operating environment.
  • Strong organizational and project management experience; with the ability to manage multiple priorities, attention to details.
  • Ability to work independently and deliver results in a fast-paced environment.
  • Team player with knowledge in areas such as human resources, economics, finance, statistics, organization design, organization development, and organizational performance management.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with individuals at all levels of the organization.
  • Proficient in HR information systems, Microsoft Word, Excel, PowerPoint, Visio, PowerBI and other software tools supporting data analysis, visualization, and communication.



SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence


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