Mobile Route Controller, Field Operations

Responsibilities

• Assist bus captain (on site) on planned/unplanned diversions as assigned by Bus Operations Control Centre (BOCC)
• Provide ground support in ad-hoc and planned Diversion, Bridging Bus, Early Closure and Late Opening and Full Sunday Closure when deploy by BOCC
• Collection of Lost & Found Items at bus interchanges and depots
• Conduct double deck height clearance check
• Performing escort for towing of double deck bus
• Issue of MID set (MID with phone casing, printer, printer spare battery, MID pouch, Power bank with charging cable) to Route Controller
• Responsible for measuring of bus stop distance
• Updating BOCC of road conditions
• Responsible for carrying out revenue checks and issuance of penalty fee

Qualifications & Work Experience

• Candidate must possess at least GCE N’ /O’ Levels or equivalent
• Candidates must possess Class 2B / 3 driving licenses
• Prior customer service working experience would be beneficial
• Experience in the public transport network would be advantageous

Skills

• Candidates who are bilingual and can communicate effectively
• Able to commit to shift hours
• Individual must be able to handle always being on the ground and be constantly on the move
• A team player with excellent communication skills