Mobile Route Controller, Field Operations
Responsibilities
- Assist bus captain (on site) on planned/unplanned diversions as assigned by Bus Operations Control Centre (BOCC)
- Provide ground support in ad-hoc and planned Diversion, Bridging Bus, Early Closure and Late Opening and Full Sunday Closure when deploy by BOCC
- Collection of Lost & Found Items at bus interchanges and depots
- Conduct double deck height clearance check
- Performing escort for towing of double deck bus
- Issue of MID set (MID with phone casing, printer, printer spare battery, MID pouch, Power bank with charging cable) to Route Controller
- Responsible for measuring of bus stop distance
- Updating BOCC of road conditions
- Responsible for carrying out revenue checks and issuance of penalty fee
Qualifications & Work Experience
- Candidate must possess at least GCE N’ /O’ Levels or equivalent
- Candidates must possess Class 2B / 3 driving licenses
- Prior customer service working experience would be beneficial
- Experience in the public transport network would be advantageous
Skills
- Candidates who are bilingual and can communicate effectively
- Able to commit to shift hours
- Individual must be able to handle always being on the ground and be constantly on the move
- A team player with excellent communication skills