Operations Manager, Silveray

Job Purpose

The Operations Manager responsible for effective management and operation of the transportation services. He/ She oversees the drivers, daily activities of job assignment that rely on vehicle deployment as part of their normal operations. 

Responsibilities

Efficient Management of Accounts

• Assist department in meeting its Key Performance Indicators.
• Engaging & ensuring client’s requests are met.
• Provide support to superior in managing daily operations in terms of administration, logistics, etc.
• Liaise closely with internal & external stakeholders on Bus services & operations related issue.
• Manage and plan operation which include driver scheduling.
• Timely & accurately handling of ad-hoc transport bookings, scheduling, and coordination with coeporate clients. 
• Manage critical arrangement and planning.
• Maintain and manage all databases relating to transportation activities.
• Monitor service performance of Bus services, propose & implement improvements.
• Provide support to Operations Control Centre (ie: reporting, processes & coordination).
• Provide analysis on data collected reports.
• Verify and provide trips updates to client & management (ie: overtime tracking report, billings, admin reports to clients, etc).
• Investigation of feedback.
• Conduct ground survey / spot checks
• Manage and resolve feedback and complaints.

Managing partners & sub-contractor

• Build relationship.
• Manage expectations & request.
• Monitor / manage issues arising pertaining fleet / driver management.
• Ensure smooth launch of projects / contracts.
• Ensure partners adhere strictly to SOPs.
• Continuous engagement with partners to understand SOPs and drive actions to enhance overall performance, processes, and workflow.

Ad-Hoc Projects / Events

• Plan & oversee any ad-hoc projects / events (eg: logistics).
• Conduct ground survey.
• Manage / provide support to ensure smooth operations during special events / projects.
• Any other duties / appointments delegated by management.

Qualifications & Work Experience

• A Degree holder or equivalent 
• 8 to 10 years of operations experience with 5 years in a leadership role. 
• Preferably from Transport, Logistics or Supply Chain industry.  
• Experience in healthcare and eldercare industry will be advantageous.

Skills

• Team management skills
• Excellent multitasking skills
• Critical thinker and problem-solving skills
• Great interpersonal and communication skills
• Technology savvy