Ops Specialist, Revenue Operations, STEL

Job Purpose

The Ops Specialist will be responsible for overseeing the PSM reconciliation, card ticketing operations and PTC fare evasion administration functions for STEL. The role shall also perform and manage cash float reconciliation function. The role is expected to provide operational reporting and updates of the functions to Senior Executive, Revenue Operations, STEL and Manager, Revenue Operations.
 

Responsibilities

Ops Specialist duties and responsibilities are as listed below. Note that the list is not comprehensive and related duties and responsibilities may be assigned from time to time.

Perform the following functions for STEL:
•    Raise any cash discrepancies for follow-up with stations or cash handling contractor.
•    Perform follow up on Investigation Request or Discrepancy Report cases on any discrepancy found. 
•    Monitor cash float ordered by STEL stations and reconcile cash delivered to/collected from STEL stations against PSM shift-end reports.
•    Generate monthly PSM report and other monthly statistics on related operations.
•    Escalate/ raise defects on internal systems used for cash handling matters.
•    Reconciliation of ticketing machine receipts.
•    Manage any Passenger Claims when needed.
•    Reconciliation of Penalty Fee and Notice of Offence collected by stations and report to Manager, Revenue Ops.
•    Tabulate Fare Evasion statistics to Authorities.
•    Perform periodical updates to work instructions, circulars and Automatic Fare Collection Manual.
•    Main lead for section in the implementation of Advanced Stations Operations Management System (ASOMS) for Fare Systems Department

Qualifications & Work Experience

Qualifications and work experience include:
•    GCE ‘A’ level / Diploma
•    Experience in cash reconciliation or financial accounting

Skills

Technical skills include:
•    Proficient in Microsoft Office (Excel, PowerPoint and Word)
•    Good with numbers and basic understanding of financial accounting processes
•    IT savvy with enterprise systems and digital systems

Generic skills include:
•    Excellent multitasking skills
•    Critical thinker and problem-solving skills
•    Team player
•    Good time-management skills
•    Meticulous and able to work under stress and tight deadlines.
•    Great interpersonal and communication skills