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Ops Specialist Training Quality


Job Purpose


Check, implement and improve training programs for the Rail Ops staff and Proficiency Assurance Trainers. Carry out audit on the training standards and Trainer’s qualification.  


Provide the training outcome and the quality of the trainees/trainers from the Training audits.



  1. Conduct regular Training audit and provide a metrics reporting
  2. Conduct regular audit, quality assessment on the competency and proficiency of the staff during ab-initio, workplace and OJT trainings and provide a report on the audit outcome
  3. Analyse effectiveness of current strategies; identify opportunities for improvement
  4. Maintain accurate documentation for all tools and training updates
  5. Check that all training is delivered to all staff as per the training calendar
  6. Assist to ensure a smooth and clear transition of new processes from the training team
  7. Assist in maintaining the knowledge and content management of documented processes
  8. Conduct postmortem investigation and working with different teams to understand the root caused and provide a report on the investigation
  9. Any other job assigned by the Manager Training Quality

Qualifications & Work Experience


  • Diploma in Engineering / 3 years of relevant work experience
  • Experience in Operations and Training is an advantage
  • Required ACTA or WTP or NACE qualification to qualified as WSQ Trainer



Enjoy meeting people and handling technology systems and equipment

  • Committed and has passion for work
  • Positive and open mind-set
  • Meticulous and alert
  • Ability to work independently and be a good team player
  • Ability to lead and motivate people
  • Ability to work under stress and pressure
  • Proficient in English and preferably Mandarin or Malay
  • Must be highly motivated
  • Good inter-personal and communication skills,
  • Good presentation skills with a passion to learn, teach and share knowledge
  • Detail-orientated and highly organized


SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence


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