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Program Manager
Job Purpose
The Program Manager act as the main point of contact Customer, managing all communications, status updates, and program-related inquiries for both refurbishment and maintenance projects. Define project scope, objectives, and success metrics in close collaboration and align cross-functional teams to meet these objectives. Develop, track, and manage detailed project plans, timelines, and milestones, ensuring transparency and accountability throughout the project lifecycles.
Responsibilities
- Serve as a key channel of communication for customers and act as an escalation point in the event of customer issues.
- Handle customer inquiries and coordinate cross-functional responses and resolutions.
- Organize internal meetings and discussions to address issues impacting program deliverables.
- Monitor project progress, help resolve issues, and keep stakeholders informed.
- Lead overall Project Management.
- Act as liaison during customer visits.
- Ensure compliance with company policies, procedures, and security standards throughout the project lifecycles.
- Perform other duties and responsibilities as assigned.
Qualifications & Work Experience
- Diploma or Degree in Engineering, Program Management, or a related field
- Minimum of 5 years in technical program management, project management, engineering or operations, preferably within automotive, aerospace or manufacturing environments
- Led and managed multiple complex technical programs, overseeing project planning, resource allocation, budgeting, and timeline tracking.
- Developed and maintained project roadmaps and schedules, ensuring alignment with customer requirements and internal goals.
- Implemented Agile and Lean methodologies to streamline project workflows, reduce waste, and improve efficiency across cross-functional teams.
- Customer Relationship Management
Skills
- Strong understanding of project management methodologies (Agile, Waterfall)
- Experience managing complex technical programs
- Familiarity with technical drawings, engineering specifications, and quality control standards.
- Demonstrated experience building and managing key customer relationships, with a focus on aligning deliverables to customer expectations
- Strong problem-solving skills, with the ability to analyze program performance data and drive continuous improvement
- Excellent verbal and written communication skills to interact effectively with cross-functional teams and customers.
- Strong organizational skills, with a proven ability to prioritize and manage multiple projects simultaneously.
- Experience in Lean, Six Sigma, or other continuous improvement methodologies would be an added advantage.
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