Sales Support Specialist (Stellar Ace)

Job Purpose

In this role, the candidate is responsible for maximising client retention and support sales team in driving incremental revenue growth.

Responsibilities

SUPPORT CLIENT RETENTION

• Identifying how media can help meet objectives and address broader challenges facing clients' businesses and marketing efforts.
• Serving as an expert on the client's business, industry, competitors, key drivers, and environment, and identifying opportunities for growth.
• Providing sound reasoning for challenging clients on briefs and suggesting alternative approaches that could better meet marketing objectives.
• Creating custom implementation strategies for clients, including optimal weights, placements, and buying parameters.
• Analysing and evaluating media proposals without guidance, using core principles of the buying process, including analysing and predicting audiences and costs, and tracking and optimizing results.
• Constantly seeking ways to improve and enhance schedules to effectively achieve communication goals and cost efficiency.
• Assessing delivery against plan and negotiating makegoods to address shortfalls.
• Providing post-campaign reports detailing results against planned KPIs, expenditure, communication goals, and campaign effectiveness, including learnings and recommendations for future campaigns.
• Identifying and presenting new, innovative, and relevant communication ideas or organic growth opportunities to clients.
• Handling conflicts effectively, seeing them as opportunities, reading situations quickly, and resolving disputes fairly.

SUPPORT NEW CLIENT ACQUISITION

• Follow-up on opportunities to drive incremental sales either from media agencies or direct advertisers.
• Support presentations and build a storyline to present campaign proposals.
• Sales focused and customer-oriented to drive revenue growth.

Qualifications & Work Experience

• 2 years’ experience in media advertising or account management with a relevant diploma/degree preferred.
• Fresh candidates with passion for media industry welcome to apply.

Skills

• Excellent client management and presentation skills.
• Self-motivated, comfortable with ambiguity & changes, works well under pressure, and thrives in a fast-paced environment
• Strong track record to meet deadlines and work on multiple projects, strong organizational skills, excellent communicator with all stakeholders and external parties