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Senior Assistant Station Manager, CCL

Job Purpose

The Senior Assistant Station Manager (SASM) is a frontline staff working in the Station and/or onboard a Passenger Vehicle (PV). SASM is expected to deliver an excellent customer service and ensure all passengers have a safe and pleasant journey.

Responsibilities

Station Duties:

  • Assist the Station Manager (SM) in the daily station operations, which includes monitoring of station equipment, responding to station emergencies, platform and concourse patrol, and other station related duties. 
  • Trained to handle all emergencies in the station, as well as supporting the handling of all situations onboard the trains.
  • Monitor,control and service of Automatic Fare Collection (AFC) equipment and its status, such as General Ticketing Machines (GTMs) and AFC gates
  • Report any equipment fault to SM and follow up through Maximo system.
  • Handover or takeover Passenger Service Machine and closing of account as well as bagging of excess cash. 
  • Other administrative duties such as handling of incoming mails and emails and maintaining and upkeeping of logbooks. 
     

Train Duties:

  • SASM will man the PV, handle PV defects and drive the PV when required.
  • Coordinate and respond to all emergency situations in the PV with instruction from Operations Control Centre (OCC).
  • Conducting security patrol in the PV and reporting faults and abnormalities discovered to OCC.
  • Carry out Rapid Transit System (RTS) enforcement to ensure full compliance.
  • Report all faults and anomalies observed in the PV.
  • Render first aid assistance to any unwell passengers and accident onboard.
     

Maintenance Duties:

  • Perform basic corrective actions on faulty station and train-borne equipment.
  • Be qualified as a Possession Master and Site PIC.

Qualifications & Work Experience

  • Diploma with any Engineering background.
  • Works on three rotating shifts including weekends and public holidays.
  • Ability to differentiate all colours (as not all indicators are accessible).
  • Participate in exercises with internal or external agencies when required.

Skills


 

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People, Enhancing Lives

Core Values
Integrity, Service & Safety, Excellence

 

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