Senior / Executive, Property Management Office

Job Purpose

You will be responsible for the assigned property management of SMRT/BUS/BPLRT/etc. shops, automated machines and short-term lease spaces and others as directed by Manager or Branch Manager. 

Supported by a team of executives and property officers, and Engineers/Technicians you are required to plan, formulate, manage and oversee as follows:

Responsibilities

Tenant Management:

• Lead the team in addressing tenant maintenance and technical requests promptly.
• Resolve tenant disputes and escalate to senior management as needed.
• Recommend measures to improve the operation and efficiency of commercial spaces.
• Coordinate lease non-renewals, including refunds, reinstatement checklists, and final accounts for utilities.
• Manage the handover and takeover (HOTO) of push carts and tenant assets, ensuring proper records.
• Ensure tenants comply with lease provisions and escalate non-compliance after consulting senior management.
• Prepare incident reports for tenant non-compliance with security or safety standards; present findings at WSSQ sessions when required.
• Maintain awareness of safety and security requirements, ensuring compliance with regulations and policies.
• Coordinate maintenance and tenancy work efficiently across all units.
• Oversee the maintenance of systems across SMRT lines, including fire safety, energy and recycling programs, and portable grease traps.
• Plan staff working hours to ensure 24/7 coverage for emergencies.
• Ensure timely servicing and repair of air-con, kitchen exhaust systems, and other services provided to tenants.

Electricity and Air-Con Charge Administration:

• Maintain records of electricity and air-con charges and related transactions.
• Collaborate with Stellar and other SMRT software for billing management.
• Manage budget for system and equipment replacements, tenders, and procurement.
• Review and consolidate budget submissions for approval.

Tenant Fit-Out/Short-Term Events Coordination:

• Ensure tenant fit-out plans meet guidelines and standards.
• Maintain records of all drawings, plans, and submissions.
• Coordinate the execution of fit-out works, ensuring compliance with relevant authorities.
• Supervise space handover, inspections, and reinstatement work.
• Provide support for short-term events, including communication, coordination, and on-site management.
• Track tenant submissions, providing guidance and clarification.
• Conduct inspections to ensure compliance with approved renovation plans.
• Liaise with prospective tenants on proposals and design submissions.
• Ensure timely completion of tenant renovations and fit-outs.
• Ensure timely submission of modification/alteration works for approval.

Environmental Sustainability:

• Implement environmental sustainability policies for commercial spaces, in consultation with Trains and LRT.
• Manage initiatives related to BCA Green Mark certification and sustainability programs.
• Ensure quality service delivery in coordination with internal departments.
• Conduct regular inspections of commercial spaces to ensure compliance with safety, security, and environmental standards.
• Advise tenants on service quality and operational improvements.
• Monitor compliance with statutory requirements, regulations, and policies.

Commercial Space Asset Enhancement:

• Collaborate on asset enhancement programs for commercial spaces.
• Support station upgrade initiatives to improve connectivity and the commuter travel experience.

Others:

• Perform additional duties assigned by Manager or Branch Manager to improve branch efficiency and productivity.

Qualifications & Work Experience

• Degree in Building/ Facilities Management / Engineering/Infrastructure & Project Management with a minimum of 3 to 5 years of relevant working experience.

Skills

• Self-driven and results-oriented, with strong leadership skills to guide the team to excellence under tight deadlines.
• Excellent written and verbal communication skills to liaise effectively with tenants, internal teams, and stakeholders.
• Attention to detail and a good understanding of the retail/commercial property industry will be an advantage.
• Ability to coordinate multiple priorities, manage resources efficiently, and make informed decisions.
• Strong problem-solving and analytical skills to address operational, technical, and tenant related challenges effectively.