Senior Officer, Ground Ops

Job Purpose

The Senior Officer will be responsible for day-to-day operations for assigned corporate accounts and follow through to communicate for resources to fulfill requirements, which includes managing the in-house drivers and subcontractor’s drivers, as well as the corporate clients. He/she would be the liaison for corporate clients and resource providers, including handling administrative, payment matters and reporting.

Responsibilities

The duties and responsibilities are as listed below. Note that the list is not comprehensive and related duties and responsibilities may be assigned from time to time.

• Able to understand clients’ requirements quickly and communicate with internal and external parties for the required resources
• Prepare bus schedules, select optimum location of pick-up points and propose solutions for new or existing clients
• Liaise between clients and in-house or sub-contractors’ drivers on daily bus operations issues
• Monitor trips of assigned corporate accounts and able to deploy on-site for chartered trips to guide drivers
• Handle all feedback on complaints or compliments arising from in-house or sub-contractors’ drivers and manage all lost and found
• Perform safe driving checks, on-site ground checks and audits to ensure schedule and service quality are met, and to make necessary adjustments when needed
• Periodic or as and when required meeting with client to resolve feedback
• Record all penalties imposed by clients to sub-contractors, monitor credit notes billed to sub-contractors
• Collate, prepare and submit monthly ridership reports to client 
• Provide administrative support, e.g. prepare signages, forms etc. for new or existing clients or ad-hoc trips

Qualifications & Work Experience

• GCE A level/Diploma or equivalent
• At least 1 year working experience in transport or logistics industry is preferred
• Possess Class 4 driving licence with Bus Driver Vocational Licence would be advantageous

Skills

Technical skills include:

• Strong written and oral communication skills to interact professionally across functional teams and multiple levels within the organisation
• Proficiency in Microsoft Office Excel, PowerPoint, and Word

Generic skills include:

• Excellent multitasking skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Willingness to make calls outside office hours preferred