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Senior Operations Specialist (Rules & Procedures)


Job Purpose


To provide support for all the lines within the Rail Operations Group on updating the various Controlled Documents such as SMRT Rule Books, Operating Procedures, Work Instructions, Quality Procedures, etc.
To maintain alignment and quality in Operating Documents across the Lines / Departments.  



  1. Responsible for initiating and facilitating reviews, crafting, amending and issuing of Controlled Documents such as:
    •     Rail Ops Group HSEMS Manual;
    •     Quality Procedures;
    •     Operating Procedures;
    •     Work Instructions;
    •    Business continuity plans such as Standard Operating Procedure of Rail Incident Management Plan, Rail Operations Pandemic Business Continuity Plan and Rail Operations Haze Action Plan.
  2. Monitor the review due dates of the Controlled Documents and work with relevant stakeholders to review and update the documents.
  3. Review of Operations and Traffic Circulars and incorporate the relevant Circulars into the appropriate Controlled Documents.
  4. Work with respective Operations departments to review and incorporate its local instructions into the appropriate Controlled Documents.
  5. Maintain and update contents of operating procedures in digital platforms such as Knowledge Library.
  6. Support Section Manager / Executive in organising Procedures Review Meeting for Rail Operations Group. 
  7. Support Section Manager / Executive in Special Projects such as Rule Book development, Singapore Rail Standards, etc. 

Qualifications & Work Experience


Diploma in Engineering, preferably with experience in the rail industry.




Technical skills include:
Railway-related knowledge


Generic skills include:
Computer Skills: Microsoft Words, Excel, PowerPoint and Adobe Acrobat
Others: Good writing skills, Good analytical skills


SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence


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