Senior Service Quality Officer (Training Development)

Job Purpose

• To be an inclusivity champion for SMRT’s transportation business through developing and conducting training programmes.
• To educate inclusivity awareness to the public.

Responsibilities

• Create learning modules in accordance with guidelines provided by:
  • Diploma In Adult and Continuing Education (DACE)
  • Diploma in Design and Development of Learning for Performance (DDDLP)
  • Advanced Certificate in Training and Assessment (ACTA)
  • Advanced Certificate in Learning and Performance (ACLP)
• To deliver presentations, trainings and engagement programmes to staff, stakeholders, and partner organisations.
• Lead the planning of roadshows and events.
• Work with Social Service Agencies (SSAs) on inclusivity awareness programmes.
• To research and promote diversity initiatives and share best practices.
• To maintain up to date on anti-discriminatory legislation and provide guidance on equality and diversity issues.
• To present reports and recommendations on current practises and inclusivity gaps within our network.

Qualifications & Work Experience

• Diploma in retail, service operations, business related programmes.
• Mandatory Qualifications in either:
  • Diploma In Adult and Continuing Education (DACE)
  • Diploma in Design and Development of Learning for Performance (DDDLP)
  • Advanced Certificate in Training and Assessment (ACTA)
  • Advanced Certificate in Learning and Performance (ACLP)
• 3 to 5 years of working experience with frontline services.

Skills

Technical skills include:

• Microsoft office tools (Words, Excel, Powerpoint).
• Basic creative knowledge and ability to use Canva for basic artwork.

Generic skills include:

• Attention to details with excellent planning and coordination skills.
• Multi-tasker with demonstrated abilities to manage tight timelines and collaborate across teams.
• Resourceful and able to work with internal and external stakeholders.
• Good deposition and service-oriented mindset.