Senior / Supervisor, Credit Control

Job Purpose

Improve revenues by reducing bad debt exposure through the direct management of credit terms

Responsibilities

Efficient Management of Drivers and Corporate Accounts’ Debts

Ensure the Key Performance Indicators (KPI) of Credit Control are met
Monitor and control drivers and corporate client accounts’ outstanding.
Responsible in contacting customers and send reminders to ensure timely payments.
Negotiate repayment plans with customers and set payment terms and conditions accordingly.
Conduct aged balance review with Superior and follow up review actions.
Report and alert any exceptional and delinquent customers and apply appropriate actions to minimize bad debt.
Prepare daily operation report (s).
Administer litigation/credit monitoring and screening process
Ensure compliance with financial policies and procedures.
Manage and review repossession and external collection agencies’ performance.
Attend to drivers’ queries and appeals relating to Credit Control matters

Qualifications & Work Experience

• Diploma or other equivalent qualification (Diploma in Business related discipline will be added advantage)
• At least 2 years of experience in credit control  
• Prior experience in taxi and/or car rental industries is advantageous
• Candidate to possess a valid Class 3/3A Driving License will be an added advantage
• We seek Mandarin/Malay-speaking candidates who are required to serve Mandarin/Malay-speaking clients
• Excellent mathematical ability
• 5-days work week.

Skills

Technical skills include:

• Proficient in MS Office (especially MS Excel Vlookup, Pivot Tables and functions formulas)

Generic skills include:

• Meticulous and possess strong organising and numerical skills. 
• Result-oriented and able to work on tight resources and datelines 
• Strong negotiation and writing skills
• Excellent team player

• Customer service oriented with good interpersonal and communication skills
• Ability to work in fast pace and dynamic environment