Senior / Supervisor, Customer Relations & Community Engagement

Responsibilities

Operations

· Perform data entry for compliment feedback forms and upload of data into IFS accurately and timely

· Conduct daily audit checks on IFS case creation

· Respond to enquiries from case handlers and Interchange Operations Supervisors regarding IFS-related matters

· Maintain and update IFS guidelines for case handlers

· Amend IFS routing rules during Operations Supervisors’ extended leave periods

· Update and maintain the IFS master list

· Monitor and update IFS performance dashboards (Power BI)

Procurement

· Track and monitor actual expenditures

· Ensure procurement processes comply with policies and proper documentation requirements

· Monitor finance payments to vendors and follow up when necessary

· Track Purchase Order (PO) contract expiry dates

· Initiate requests for new PO contracts or renewals as required

· Other procurement related matters

Asset Management

· Manage assets under the Bus Operations & Bus Plans cost centre

· Conduct annual fixed asset audits

· Handle asset transfers, disposals, and record updates

· Manage inventory records and ensure proper tracking and replenishment.

Budgeting

· Support annual budgeting exercises for senior management cost centres.

· Track budget utilisation and provide updates to support financial planning and control.

Ad-hoc Duties

· Support engagement activities as needed

· Perform additional tasks assigned by management

Qualifications & Work Experience

• Diploma in any field

• Relevant experience in a similar environment, preferably in transportation industry

Skills

• Good understanding of procurement processes, finance tracking, budgeting, asset/inventory management and vendor coordination.

• Problem-solving and analytical skills to interpret operations performance

• Proficient in Microsoft Office applications (e.g., Excel, PowerPoint)

• Possess good leadership skills and team coordination skills

• Strong sense of responsibility, ownership, and commitment