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Senior/Executive, Digital Projects (System Management)


Job Purpose

Supports SMRT Trains’ transformation strategic initiative embarking into a journey towards Operational Excellence and becoming an operational data driven enterprise, supported by data, technology and the right organizational design in the efforts of rebuilding the organization into a more effective, efficient organisation while enabling business opportunity improvements to build a foundation for sustainable growth.

Strategise, identify, prioritise and initiate projects to drive business process excellence in delivering higher customer service level and higher service reliability. Manage such projects in a systematic manner to ensure timely completion and effective implementation of projects/programs.

Provides Business Partner support to CoEs and Lines to assist them in aligning transformation programme structure. Engaging the CoEs and Lines in understanding the capabilities required to improve operational effectiveness and efficiency through business process reengineering enabled by technology and innovation.

This role is only for individuals who are driven and aspire to be a catalyst to Innovation and Transformation, implementing solutions, operational changes and delivering measurable improvements.


  • Project Managing assigned Transformation Project(s) (CMMS/POLARIS)
  • Responsible for translating high-level business requirements into detailed functional specifications.
  • Coordinate and collate input from a range of stakeholders covering business, IT, Product companies and external implementation partners.
  • Engaging with the operations and maintenance departments in the efforts to identify improvement opportunities mainly but not limited to simplifying and streamlining processes and work flows with the desire to improve quality of work-products
  • Executing sound project management principles and financial acumen when managing projects or initiatives
  • Working closely with the assigned SMRT stakeholders as well as with relevant external stakeholders such as vendors and consultants, facilitating scope meetings to construct needs analysis, requirements definition and project definitions and in delivering the scope of the assigned Projects.
  • Support technical experts by facilitating workshops focused on the subject matter
  • Engaging Business Subject Matter Experts (SMEs), Centres of Excellence (COEs) and Operational Divisions to provide proper and accurate business requirements definition for the improvements required of the assigned Projects.
  • Direct and collaborate with cross-functional teams across all project phases from conceptual/preliminary design, detailed design, and construction
  • Ensure deliverables and quality standards are met in accordance with the agreed scope, schedule and budget
  • Develop and implement corrective action plans when deviations from budgets and/or schedules are evident
  • Facilitate change management and execute sound communication plan throughout the project
  • Manage, monitor, and forecast project management metrics; and to be reported as part of project status reporting
  • Coordinates the implementation of a defined project scope within set organizational procedures and standards. Responsible for meeting objectives within quality, time, and budget targets, and for managing associated risks.
  • Work within a governance structure that ensures accountability and enables the predictability of the outcomes of each project initiative
  • Driving efforts to obtain buy in from relevant stakeholders and drive employee ownership
  • Ensures that projects or sub-projects are undertaken and prioritised in alignment with organizational objectives
  • Accountable for the successful delivery of assigned projects
  • Supports process improvements programmes (such as KAIZEN)
  • Involved in ad hoc projects as assigned by the Head of Business Transformation

Qualifications & Work Experience

  • Degree and above. Minimum of 2 years’ experience in Project / Program Management
  • Project Management and Implementation experience in:
  1. Business Transformation or Digital Transformation Projects.
  2. Information Strategy Projects
  3. Business Process Re-engineering Projects.
  4. ERP Implementation Projects.
  5. Asset Information Management System implementation Projects


  • Possessed background knowledge or hands-on experience relevant to the SMRT or Rail/Transportation Industry is an advantage.
  • Requires knowledge and experience within engineering technical areas and possess awareness of its business and operational issues.
  • Self-driven, managed and motivated with the ability to independently handle multiple complex issues concurrently. Good time management skills and ability to multitask.
  • Flexible but objective based approach to work and with the ability to set and meet targets.
  • Sound knowledge and awareness of general business processes and organisational framework, such as goals, strategy, culture and structure within an Engineering domain.
  • Proficient at producing and presenting reports and proposals.
  • Ability to demonstrate innovation and creativity.
  • Good leadership qualities, ability to work well within a team and influence key decision makers.
  • SAP/Maximo literate in the use, functionalities and modules


SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence


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