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Service Captain - Sentosa Express

Job Purpose


Service Captains play an important role in operating the Sentosa Express, ensuring a safe, reliable, and efficient commute for island visitors. This includes checking and preparing the train for service, ensuring procedures are strictly adhered to.



  • Adhere strictly to the duty schedule and train service timetable. Ensure the train arrives and departs on time.
  • Ensure punctuality in handing/taking over of train.
  • Report alarms or any unusual occurrences to Operations Command Centre (OCC). Deal with monorail-borne defects and resetting procedures according to SOP.
  • Handling train system, signalling, and equipment fault. E.g., PGD/PSD failure, ETS/ESB operations.
  • Performing intervention procedures during train breakdown; and when required, to prepare and conduct train coupling and/or push/pull back to the depot according to approved procedures.
  • Carrying out platform duty and ensuring the smooth transfer of guests at the platform.
  • Making announcements and communicating with guests to keep them updated on the situation during service disruptions or emergencies.
  • Performing driving in manual mode when deployed as per schedule.
  • Carrying out visual checks on any external factors impeding into Sentosa Express demarcation zone, tracks/track switches condition, wayside equipment, and platform doors conditions.
  • Checking and reporting train status to OCC on any abnormalities on the train and along monorail track routes.
  • Assisting to evaluate the operating situation with OCC on matters affecting train service.
  • Assisting guests to board trains, e.g., assisting guests with prams, providing information on wayfinding, etc.
  • Handling and managing detrainment of guests to the nearest station as directed by OCC.
  • Performing emergency rescue operations for a stranded train in accordance with approved procedures.
  • Performing running test/pre-revenue testing after the train’s corrective and preventive maintenance works.
  • Opening and closing Sentosa Express stations.
  • Facilitating urgent corrective maintenance works during and after revenue hours.
  • Providing information to Sentosa guests, not limited to transportation, attractions, way-finding information, ongoing island attraction promotions, events, etc.
  • Providing feedback/communication on crowd situation status at stations to OCC and SDC Command Centre(s).
  • Required to perform 2 rotating shift work based on the duty roster, including weekends and Public Holidays.

Qualifications & Work Experience


Recognized NITEC or equivalent and assessed to be competent in accordance with industry standards.


  • Enjoys communicating with people and is service-oriented.
  • Able to work in a fast-paced and customer-facing environment.
  • Possesses a service-oriented mindset and pleasant disposition.
  • Able to multi-task effectively when responding to operation requirements.


Advanced Innovative Technologies and Digital Solutions & Services Partner

Strides Engineering has deep, proven experience in exploiting advanced innovative technologies, and digital solutions & services to drive safety, reliability, and comfort.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence


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