Service Captain

Job Purpose

Service Captains play an important role in operating the Sentosa Express, ensuring a safe, reliable, and efficient commute for island visitors. This includes checking and preparing the train for service, ensuring procedures are strictly adhered to.

Responsibilities

• Adhere strictly to the duty schedule and train service timetable. Ensure the train arrives and departs on time.
• Ensure punctuality in handing/taking over of train.
• Report alarms or any unusual occurrences to Operations Command Centre (OCC). Deal with monorail-borne defects and resetting procedures according to SOP.
• Handling train system, signalling, and equipment fault. E.g., PGD/PSD failure, ETS/ESB operations.
• Performing intervention procedures during train breakdown; and when required, to prepare and conduct train coupling and/or push/pull back to the depot according to approved procedures.
• Carrying out platform duty and ensuring the smooth transfer of guests at the platform.
• Making announcements and communicating with guests to keep them updated on the situation during service disruptions or emergencies.
• Performing driving in manual mode when deployed as per schedule.
• Carrying out visual checks on any external factors impeding into Sentosa Express demarcation zone, tracks/track switches condition, wayside equipment, and platform doors conditions.
• Checking and reporting train status to OCC on any abnormalities on the train and along monorail track routes.
• Assisting to evaluate the operating situation with OCC on matters affecting train service.
• Assisting guests to board trains, e.g., assisting guests with prams, providing information on wayfinding, etc.
• Handling and managing detrainment of guests to the nearest station as directed by OCC.
• Performing emergency rescue operations for a stranded train in accordance with approved procedures.
• Performing running test/pre-revenue testing after the train’s corrective and preventive maintenance works.
• Opening and closing Sentosa Express stations.
• Facilitating urgent corrective maintenance works during and after revenue hours.
• Providing information to Sentosa guests, not limited to transportation, attractions, way-finding information, ongoing island attraction promotions, events, etc.
• Providing feedback/communication on crowd situation status at stations to OCC and SDC Command Centre(s).
• Required to perform 2 rotating shift work based on the duty roster, including weekends and Public Holidays.

Qualifications & Work Experience

• Recognized NITEC or equivalent and assessed to be competent in accordance with industry standards.

Skills

• Enjoys communicating with people and is service-oriented.
• Able to work in a fast-paced and customer-facing environment.
• Possesses a service-oriented mindset and pleasant disposition.
• Able to multi-task effectively when responding to operation requirements.