Specialist, Recruitment Shared Services

Responsibilities

• Manage and perform quality mass operational end-to-end duties using appropriate resources and follow-up accordingly in a timely manner from the point a candidate is shortlisted to Day 1 onboarding.  

• Address new hires’ queries and provide required support, ensuring a smooth and seamless onboarding experience.  

• Ensure accurate and up-to-date system records and documentation for all new hires, complying with internal policies, statutory requirements, and data privacy regulations. 

• Perform of Work Passes administration for new hires, ensuring compliance with legal requirements and proper documentation submission.  

• Conduct system testing and quality assurance when required to ensure the functionality of recruitment and onboarding systems. Identify and resolve issues, collaborating with relevant teams for system improvements.  

• Provide participant or guidance in cross-training of team members for knowledge-sharing to ensure consistent service delivery. 

• Provide support to management in the review, development and implementation of processes; this may include preparing adhoc reports and gathering information as and when required for management analysis and decision-making. 

• Update work trackers timely and accurately so that they serve as reliable data sources for monthly SLA reporting and productivity studies. 

• Proactively identify potential areas for improvement and work collaboratively with team members to develop effective solutions that enhance productivity, elevate work quality, and address service delivery gaps. 

• Responsible in planning and coordination of Day 1 onboarding briefing for new hires inclusive conducting of Day 1 briefing at assigned work location.  

• Work collaboratively and maintain relationships with both internal and external parties to ensure staffing goals are achieved in a timely manner.  

Qualifications & Work Experience

• Minimally degree qualification, with at least 2 years of Human Resource work experience and work pass administrative.

Skills

Technical skills include:

• Comfortable with large volumes of follow ups and administrative duties
• Familiar with Microsoft Office applications. Experience in SuccessFactors is an advantage.
• Interested in exploring technological system solutions to automate repetitive tasks.  Prior hands-on experience with Power Automate is an advantage.
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Generic skills include:

• Good interpersonal skills and ability to communicate with different group of people – candidates, hiring manager, etc.
• Self-motivated, creative, energetic, and able work under pressure
• Able to deliver timely, accurate, thorough, and high-quality work in challenging situations
• Able to multi-task and work well in a structured corporate environment