Station Supervisor, Sentosa Express

Job Purpose

The Station Supervisor is to lead the team of Operation staff for daily operations and to be the Person-In-Charge (PIC) for all incidents/complaints on site.

Responsibilities

• To supervise the team of Station Staff and Service Captains for day-to-day operations
• To plan the duty rosters
• To arrange for coverage of staff for absenteeism
• To be the PIC for incident handling and control on site
• To liaise with the Duty Officer for the handling of train service delays or incidents
• To monitor staff on site and to ensure that they perform their duties diligently
• To handle passengers’ feedback or complaints
• To be the PIC of the crowd control plan and to deploy staff during activation
• To submit all necessary reports during the shift
• To perform 2 rotating shifts, including weekends and Public Holidays

Qualifications & Work Experience

NITEC or equivalent with at least one (1) year in a supervisory role.

Skills

• Working experience in a frontline customer service industry and ability to work under stressful situations. 
• Possess experience in managing a group of staff, enjoys communicating with people from all levels.
• Able to calmly respond, handle and resolve operational issues and incidents.
• Able to multi-task effectively when responding to operation requirements.