Supervisor, Ground Ops

Job Purpose

The Operations Supervisor will be responsible for day-to-day operations for assigned corporate accounts and follow through to communicate for resources to fulfill requirements, which includes managing the in-house drivers and subcontractor’s drivers, as well as the corporate clients. He/she would be the liaison for corporate clients and resource providers, including handling administrative, billing, payment matters and reporting.

Responsibilities

The duties and responsibilities are as listed below. Note that the list is not comprehensive and related duties and responsibilities may be assigned from time to time.

Operations

• Able to understand clients’ requirements quickly and communicate with internal and external parties for the required resources
• Prepare bus schedules, select optimum location of pick-up points and propose solutions for new or existing accounts 
• Collate, prepare and submit monthly ridership reports to client
• Liaise between clients and in-house or sub-contractors’ drivers on daily bus operations issues
• Handle all feedback on complaint or compliment arising from in-house or sub-contractors’ drivers and manage all lost and found
• Assist daily in-house drivers safe driving checks, perform on-site ground checks and audits to ensure schedule and service quality are met, and to make necessary adjustments when needed
• Periodic or as and when required meeting with client to resolve feedback
• Provide administrative support concerning respective accounts

Billing

• Liaise with Finance to ensure timely processing of sub-contractors billing and payments
• Active monitoring of monthly term billing and service sheet from sub-contractors for discrepancy, especially for contract renewal (increase of new or revised pricing) 
• Check the amount submitted by subcontractor in Ariba tally with contract agreement before release, ensure sub-contractors monthly payments tally with the amount billed by clients 
• Verify PO number are tag to specific term billing contract
• Record all penalties imposed by clients to sub-contractors, monitor credit notes billed to sub-contractors and monthly update to Finance of sub-contractors’ accrual amount
• Competent with Excel and handle administrative tasks assigned
   

Qualifications & Work Experience

• GCE A level/Diploma or equivalent
• At least 1 year working experience in transport or logistics industry is preferred
• Possess Class 4 driving license with Bus Driver Vocational License would be advantageous 

Skills

Technical skills include:

• Strong written and oral communication skills to interact professionally across functional teams and multiple levels within the organisation
• Proficiency in Microsoft Office Excel, PowerPoint, and Word

Generic skills include:

• Excellent multitasking skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Willingness to make calls outside office hours preferred