Tenant Engagement Officer

Job Purpose

The Tenant Engagement Officer is responsible for planning, organising, and managing marketing campaigns, promotional activities, and tenant-related initiatives. This role ensures alignment with corporate objectives and guidelines, fostering strong tenant relationships and enhancing engagement.

Responsibilities

a. Tenant Management

• Maintain an updated database of tenant information, including contact details, categories, and asset information
• Organise and store tenant assets in shared drives, ensuring accessibility for stakeholders.
• Upload tenant assets onto the website and other relevant platforms.
• Facilitate onboarding for new tenants by: 
  • Obtaining contact details from the leasing team.
  • Sending welcome emails with engagement session registration links.
• Ensure online shop directory listings are accurate, complete with logos and images. 
  • Coordinate with tenants to obtain missing assets via email, calls, or site visits.
  • Maintain high standards for asset quality.
• Manage tenant promotions by: 
  • Verifying images, details, and mechanics for publication.
  • Organizing monthly email blasts to solicit promotions.
  • Keeping published promotional information accurate and up to date.
     

b. Tenant Engagement

• Coordinate engagement sessions between management and key tenants
• Organise annual tenant engagement events and partner-sponsored initiatives.
   

c. Tenant Asset Acquisition

• Collect tenant assets through various channels, including email, calls, and site visits.
• Track and consolidate the status of asset acquisition.
• Ensure assets are properly filed internally and shared for public use.
   

d. Tenant Promotion Management

• Facilitate monthly tenant promotion submissions.
• Oversee the publication of submitted promotions on the website.
• Monitor and update promotion statuses to ensure validity.
   

e. Tenant Advertising Support Package

• Ensure new and renewing tenants receive their advertising support package.
• Highlight new and renewing tenants through advertising initiatives.

Qualifications & Work Experience

• Diploma in events management / business management or any related fields
• Fresh graduates are welcome to apply
• 1 - 2 years of customer service and managing tenants would be ideal

Skills

• Strong Communication Skills: Clearly articulate processes, requirements, and objectives to tenants.
• Organisational Expertise: Efficiently manage and track tenant submissions, filing, and updates.
• Marketing Proficiency: Background in marketing with demonstrated experience in social media strategy, content creation, and campaign management.
• Design Capabilities: Basic graphic design skills to create promotional materials using tools such as Canva, Adobe Photoshop, or equivalent platforms.
• Bilingual Capability: Proficiency in Mandarin is preferred to liaise with Mandarin-speaking tenants.

This role offers a dynamic opportunity to foster tenant relationships, enhance engagement strategies, and contribute to the success of Stellar Lifestyle’s vibrant retail ecosystem. Fresh diploma graduates are welcome.