Train Captain, NSEWL

Job Purpose

Train Captain plays an important role in operating the SMRT North-South and East-West line passenger trains ensuring a safe, secure, reliable and efficient commute for commuters and to achieve the overall train service standards.

He/she must be well-versed with train operations and the functions of the rail systems and equipment to make sound and operational safe decision to maintain and improve train service standards and reliability.

He/she must be able to communicate effectively with the Operations Control Centre (OCC) and make in-train public address announcement to provide operational and train information to commuters onboard trains

Responsibilities

• Provide professional image and excellent service to enhance commuters travel experience

• Operate passenger trains competently with in-depth knowledge of train operations and technicalities that include analyzing of train faults systematically ensuring delays and incidents arising in train service responded promptly and handled appropriately 

• Adhere to organizational standard operating procedures (SOPs) and work instructions to provide safe, secure, reliable and efficient train service while operating a train 

• Make effective radio communication with Operation Control Centre to report operational and situation updates 

• Make in-train public address announcement to update operational and train information to commuters onboard trains

• Be vigilant and report to Operation Control Centre of any safety and security threats and/or infringement within railway premises

• Perform emergencies response procedures and assist in rail service incident management recovery and incident investigations in accordance with organization service recovery standard operating procedures 

• Assist commuters in distress, or casualties during an emergency 

• Participate in the continuous improvement of work systems and processes

Qualifications & Work Experience

•  NITEC in an Engineering discipline.

• Able to work shift including weekends and public holidays

Skills

Technical Skills Includes:

• Possess basic IT/digital literacy 

Generic Skills includes:

• Possess a friendly and pleasant disposition 
• Possess a customer service-oriented personality 
• Able to communicate effectively and clearly 
• A well-discipline and good team player
• Be meticulous and alert
• Able to work independently 
• Able to work under stressful environment