Train Service Controller (Communications), NSEWL

Job Purpose

As Train Service Controller (Communications), you play a vital role in enhancing the visibility of SMRT across the media and public. We are looking for individuals with an extensive interest and passion in making a difference in the lives of customers to join us in this fast-paced environment. The Train Service Controller (Communications) is part of the Communication team for the North-South & East-West Line Operations Control Centre.

Responsibilities

• Develop communication plans and communicate to the public via audio and visual means.
• Monitor social media and identify trends and potential issues.
• Provide situation updates and alternatives to enhance commuters’ travel experience, particularly during a train service delay.
• Liaise with external agencies.
• Generate fault request to the relevant departments.
• Able to perform rotating shifts, including duties on weekends and on public holidays.

Qualifications & Work Experience

• Diploma in any discipline

Skills

• Able to converse and make public train announcements in both English and Mandarin effectively.
• Good inter-personal and communication skills and able to work independently as well as in a team environment with individuals of diverse backgrounds.
• Highly motivated
• Able to work under pressure.
• Able to think strategically.