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Train Service Controller (Communications), NSEWL


Job Purpose

As Train Service Controller (Communications), you play a vital role in enhancing the visibility of SMRT across the media and public. We are looking for individuals with an extensive interest and passion in making a difference in the lives of customers to join us in this fast-paced environment. The Train Service Controller (Communications) is part of the Communication team for the North-South & East-West Line Operations Control Centre.


  • Develop communication plans and communicate to the public via audio and visual means.
  • Monitor social media and identify trends and potential issues.
  • Provide situation updates and alternatives to enhance commuters’ travel experience, particularly during a train service delay.
  • Liaise with external agencies.
  • Generate fault request to the relevant departments.
  • Able to perform rotating shifts, including duties on weekends and on public holidays.

Qualifications & Work Experience

  • Diploma in any discipline


  • Able to converse and make public train announcements in both English and Mandarin effectively.
  • Good inter-personal and communication skills and able to work independently as well as in a team environment with individuals of diverse backgrounds.
  • Highly motivated
  • Able to work under pressure.
  • Able to think strategically.


SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence


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