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Train Service Controller - Sentosa Express

Job Purpose


Reporting to the Duty Officer, the Train Service Controller will perform various duties in the Operation Command Centre (OCC) to ensure safe and efficient train operations.



To perform following exchangeable roles:


Train Control

  • Deliver train service as scheduled and satisfy customers’ demands. 
  • Conduct sweeping train checks and ensure the system is ready for operations. 
  • Coordinate with maintenance for switching on or off traction power. 
  • Launch and withdraw passenger service trains for the start and end of service respectively. 
  • Ensure all faults reported by Service Captain are accurately recorded and handed to TSC (Liaison) promptly.
  • Carry out train reformation when trains are running out of schedule due to train service delays. 
  • Ensure all trains are manned as per the deployment schedule. 
  • Liaise with the operations supervisor for train reformation, etc. 
  • Run unscheduled trains (test train and/or spare train) between passenger service trains. 
  • Manage activities after non-traffic hours (dispatching engineer trains from the depot and returning to the depot after). 
  • Liaise with Service Captain and station staff when dealing with platform screen door failure, emergency switches activation, etc. 
  • Handle incidents safely and recover service speedily. 
  • Regulate train service during a service disruption to minimise inconvenience to passengers. 
  • Coordinate with station or maintenance staff when on-site recovery is necessary. 


Fault and Liaison

  • Handle Guest Emergency Call/Passenger Emergency Intercom. 
  • Virtual patrol via CCTV to look out for any anomalies. 
  • Make announcements using the Automatic Train Announcement System (ATAS) onboard monorail as required. 
  • Disseminate information to all Train O&M teams during a train service delay or disruption. 
  • Receive, accurately record, and report faults promptly to the duty maintenance team. 
  • Assist the Duty Officer in calling up personnel and handling enquiries during a major incident. 
  • Maintain documentation, daily logs of operational issues and reports related to monorail operational activities. 
  • Coordinate and mobilise operations personnel and maintenance personnel to resolve issues relating to unanticipated, unforeseen failures, service-interrupting events, or life threatening events.
  • Support Duty Officer to communicate and work with SDC Command Centre(s) to liaise with relevant SDC departments to provide quick recovery action to minimise guests’ inconvenience during service delay, service disruption, degraded operations, or breakdown of station facilities.
  • Support the Duty Officer to communicate with SDC Command Centre(s) for Incident Management System (IMS) record generation and situation report updates. 
  • Keep track of fleet, availability status and guest queuing time at stations to adhere to Operations KPIs. 
  • Generate daily Operations Occurrence log report for submission to SDC. 
  • Liaise and support the maintenance team on train/track maintenance works, station maintenance, train running test and system check testing.
  • Provide inputs to requests of Consent to Work within Sentosa Express Operations restricted zones.
  • Ensure all visitors’ (staff or non-staff) access to the Control Room is checked, and their particulars are logged down in the visitor logbook.

Qualifications & Work Experience


  • Recognized Diploma or equivalent in Electrical, Electronic, Mechanical, or Mechatronic Engineering, with at least one year of relevant working experience, OR
  • Recognized NITEC or equivalent with preferably five years of relevant work experience in the rail industry.


  • Able to calmly respond, handle and resolve operational issues and incidents.
  • Able to multi-task effectively when responding to operation requirements. 



Advanced Innovative Technologies and Digital Solutions & Services Partner

Strides Engineering has deep, proven experience in exploiting advanced innovative technologies, and digital solutions & services to drive safety, reliability, and comfort.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence


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