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Senior / Executive, Customer Relations & Community Engagement (Buses)

Responsibilities

As a Senior Executive / Executive in Customer Relations and Community Engagement, you are part of a dynamic team that will be working in a fast-paced environment. Your responsibilities encompass, but are not confined to:

  • Analysing customer feedback and collaborating with stakeholders to elevate customer satisfaction by addressing commuter concerns and enhancing journey experiences. 
  • Cultivating positive relationships with community members and educational institutions.
  • Spearheading community engagement initiatives through meticulous planning and execution of events like learning journey, roadshows and festivities. 
  • Engaging with stakeholders across all levels to nurture community bonds and advocate for inclusivity.
  • Developing and implementing awards programs to recognize staff members who excel in customer relations and community engagement, fostering a culture of appreciation and excellence within the organization.
  • Training of frontliners in Service Excellence. 

Qualifications & Work Experience

  • Degree in Mass Communication, Public Relations, Marketing, Business or relevant field.
  • At least 2 years of experience in community relations, corporate communication and engagement or operations management will be preferred.
  • Good written and oral communication skills liaising with government agencies and/or community organisations.
  • Possess ability to function at a high level in a team setting or as an individual contributor.
  • Good interpersonal and analytical skills, proven project management ability, resourceful and proactive.

Skills

  • Independent, able to work under pressure and multi-task. 
  • Excellent planning and organizational abilities.
  • Self-motivated, proactive, and meticulous.
  • Proficiency in English and Chinese to produce communications material in both languages.
  • Willingness to work overtime and weekends, when required.
  • Proficiency in Microsoft Office, PowerBI, and Adobe Illustrator preferred.
  • Strong public presentation skills will be advantageous.

 

SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.


As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.


We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence

 

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