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Executive, Ground Operations


Job Purpose

  1. Responsible for the effective management and operation of the transportation services. 
  2. Oversee the drivers, daily activities of job assignment that rely on vehicle deployment as part of their normal operations.


Efficient Management of Accounts

Assist department in meeting its Key Performance Indicators
Engaging & ensuring client’s requests are met
Provide support to superior in managing daily operations in terms of administration, logistics, etc
Liaise closely with internal & external stakeholders on limo services & operations related issue
Timely & accurately handling of ad-hoc transport bookings, scheduling, and coordination with corporate clients
Maintain and manage all databases relating to transportation activities
Monitor service performance of limo services, propose & implement improvements
Provide support to Operations Control Centre (ie : reporting, processes & coordination)
Provide analysis on data collected reports
Verify and provide trips updates to client & management (ie : overtime tracking report, billings, admin reports to clients, etc)
Manage night planning operations for next day
Manage critical arrangement and planning
Investigation of feedback
Conduct ground survey / spot checks

Managing partners & sub-con

Build relationship
Manage expectations & request
Monitor / manage issues arising pertaining fleet / driver management
Manage and resolve feedbacks and complaints
Ensure smooth launch of projects / contracts
Ensure partners adhere strictly to SOPs
Continuous engagement with partners to understand SOPs and drive actions to enhance overall performance, processes, and workflow analysis
Orientation for new partners on limo/taxis ground operations procedures

Ad-Hoc Projects / Events

Plan & oversee any ad-hoc projects / events (eg : logistics)
Conduct ground survey
Manage / provide support to ensure smooth operations during special events / projects
Any other duties / appointments delegated by management
Drive private hire vehicle (PHV) to support client bookings as part of the contingency plans
Deployed as on-site coordinator for special events

Qualifications & Work Experience

  • Class 3
  • Minimum 1 year of good and safe driving records
  • TDVL / PDVL preferred
  • Diploma or other equivalent qualification
  • Able to converse fluently in English and Mandarin/Malay
  • Min 2 years of experience in a similar role
  • Flexible in working timings if needed


Technical skills include:

  • Good driving skills
  • Good typing speed
  • Able to toggle effectively over multiple communication channels
  • IT savvy
  • Competent in MS Word and Excel


Generic skills include:

  • Excellent multitasking skills
  • Team player
  • Customer Service
  • Ability to work in fast pace and dynamic environment 



Leading Mobility Solutions & Services Provider

Strides Mobility is your leading mobility solutions and services provider. With close to 40 years of industry experience, operating and maintaining a wide and diverse fleet, we connect customers, drivers and vehicles to deliver technology-enabled solutions that are safe, reliable, inclusive and sustainable.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services. 

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence


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